What are the responsibilities and job description for the Customer Care/ Order management position at Collabera?
Company Description
About Collabera
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.
Awards and Recognition
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Position details:
- Industry: Oil & Gas
- Job Title: Customer Care Specialist
- Location: Deer Park, TX 77536
Role Summary:
- The Customer Care Specialist will be a critical member of the Customer Care team, having direct and immediate effects on financial performance, growth & customer loyalty.
- The successful candidate will be responsible for flow quotation, order booking, order managements and customer communications.
- In this role, the individual will make decisions and drive actions to resolve issues preventing on time completion of quotes and orders under their care.
Qualifications
Qualifications/ Requirements:
- Bachelors/Associates degree from an accredited university or college (or High School Diploma / GED with a minimum 4 years of experience in a sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls product planning and/or customer service capacity)
- Minimum 2 years of sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls
- Knowledge of Order Management processes
- SAP ERP Experience strongly preferred
- Materials Resource Planning (MRP) / Enterprise Resource Planning (ERP) knowledge
Additional Information
If you want to know more and apply, please connect with:
Niraj Singh
niraj.singh(at)collabera.com
973-939-0172
https://www.linkedin.com/in/nirajsinghcollabera/