What are the responsibilities and job description for the CSR /Technical Support role position at Collabera?
Company Description
Collabera Inc (Staffing Firm).
We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100 clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World’s ‘Most Admired Companies to work for’.
Job Description
Client: Banking
Location: West Des Moines, IA – 50266
Job Title: CSR / Technical Support Role
Duration: 6 to 18 Months (could go beyond)
Pay Rate: $12.00/hr without benefits
Shift Timings: Monday - Friday; 10:00 AM to 10:45 PM, any shift will be provided between this time.
Qualifications
- Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity.
- Documents and may resolve basic problems regarding business applications and hardware and software.
- Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
- Escalates to senior staff when solution is unclear.
- Reports problems with procedures.
Additional Job Details:
- Frontline call queue for Technology Connection for CORE call queue.
- Previous helpdesk / call center experience is a plus, customer service / mortgage / technical is beneficial.
Additional Information
If you're interested, feel free to reach out to me on:
Vishal Patel
973-413-6570
vishal.npatel(at)collabera.com
Salary : $12
