Bilingual Customer Service Specialist

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  Eng proficiency
  


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  Eng, Spanish/Portuguese fluency
  

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  Experience in a customer-facing role with the ability to influence diverse stakeholders through strong relationships and communication skills.
  


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  Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
  


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  Ability to work through multiple commercial software systems.
  


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  Proven ability to organize and prioritize tasks while being process-oriented.
  


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  Communicate clearly both orally and in written form, and proven ability to build strong relationships.
  

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  Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.
  


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  Leverage internal networks to navigate cross-functionally and regionally.
  


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  Possess knowledge of Cloud Terms and Conditions.
  


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  Understand and deploy negotiation methods that are mutually beneficial to and the customer.
  


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  Knowledgeable in commercial metrics and forecasting principles.
  

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  Bachelor’s Degree or equivalent comparable experience
  

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).