What are the responsibilities and job description for the IT Service Desk position at Collabera LLC?
Client: Cellular Client
Job Title: IT Service Desk Analyst / System Engineer
Location: Elgin, IL 60124 - Onsite Role
Duration: 06 Months (Extension/Conversion based on performance)
Pay Rate: ($40-$42) hourly
Top 3 soft skills:
- Teamwork and communication
- Punctuality
- Ability to stay on task
- CCNA and Network experience is a bonus
Qualifications:
- Bachelor s degree in Engineering, Computer Science, or related field.
- 1 3 years of relevant experience in systems engineering or a related role.
- Strong understanding of technologies and standards.
- Proficiency in networking, including TCP/IP and Ethernet.
- Proficiency with servers and virtualization.
- Experience with system engineering and requirements management tools and techniques.
Skills:
- System?level design and requirements management.
- Strong problem?solving skills and the ability to perform root cause analysis.
- Proficiency in technologies and standards.
- Expertise in networking technologies (TCP/IP, Ethernet).
- Effective communication and presentation skills.
- Networking experience of 1 3 years.
- VMWARE or virtual machine skills, UNIX/Linux skills.
Responsibilities:
- Participate actively in system?level design and requirements gathering.
- Provide customer support and test support throughout various phases of the project.
- Make changes to or upgrade existing system designs.
- Enhance and improve existing technologies for new solutions.
- Perform root cause analysis to identify system design issues and provide recommendations.
- Implement solutions to complex problems.
- Maintain system?level knowledge of video technologies and standards.
- Utilize networking technologies such as TCP/IP and Ethernet.
- Apply system engineering and requirements management tools and techniques.
- Communicate effectively through strong writing, presentation, and other communication skills.
Benefits:
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).
Salary : $40