What are the responsibilities and job description for the Customer Service Receptionist (Front Desk) position at Colgan Air Services?
Looking for a job where every day is different?
Join the team at Colgan Air Services, a family-owned Fixed Base Operator (FBO) at the airport, where you'll work in a professional aviation environment serving business executives, pilots, flight crews, and travelers from across the country.
We're looking for a friendly, dependable, and customer-focused Customer Service Representative who enjoys working with people and takes pride in providing exceptional service.
No aviation experience? No problem. We'll provide the training—you bring a positive attitude, reliability, and a willingness to learn.
Why You'll Love Working Here
- Friendly, supportive, family-owned company culture
- College students can build professional experience while working around class schedules
- During slower periods, when responsibilities are complete, students are welcome to work on homework
- Learn valuable customer service, communication, and administrative skills
- Gain experience working with business professionals, corporate flight departments, and travelers
- Opportunities to pick up additional hours based on business needs
Schedule
This is a part-time position that requires weekend availability (both Saturdays AND Sundays) and some holidays (a rotating schedule):
- Weekend shifts: 7:00 a.m.–1:00 p.m. or 1:00 p.m.–7:00 p.m.
- Some weekday evening shifts: 1:00 p.m.–8:00 p.m.
- Some holiday availability required
- Additional hours may be available based on business needs
Position Summary
As the first person customers interact with, you'll play an important role in creating a welcoming, efficient, and professional experience. You'll assist pilots, passengers, crew members, and visitors while coordinating customer services and supporting the daily operation of our front office.
If you enjoy helping people, staying organized, and working in an environment where no two days are the same, this position is a great fit.
Responsibilities
- Welcome and assist pilots, passengers, crew members, and visitors
- Answer and direct incoming telephone calls
- Coordinate aircraft fueling requests with our line service team
- Process customer transactions and prepare invoices
- Monitor access to the airport ramp and follow security procedures
- Arrange rental cars, hotel accommodations, and catering for customers
- Provide administrative support and assist with customer requests
- Maintain a clean, organized, and professional front desk and lobby
- Perform light housekeeping duties
- Complete other duties as assigned
Qualifications
We're looking for someone who is:
- Friendly, professional, and dependable
- Organized with strong attention to detail
- Comfortable communicating with customers in person and over the phone
- Able to multitask in a fast-paced environment
- Self-motivated with a willingness to learn
- Comfortable using computers and standard office equipment
- Able to perform basic math and accurately process customer transactions
Previous customer service experience is helpful but not required. Aviation experience is not required—we'll teach you everything you need to know.
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Are you able to work some holidays? (Staff are on a rotating holiday schedule)
- Are you available to work weekends (both Saturdays AND Sundays)?
Work Location: In person
Salary : $14