Call Center Specialist- Medical Clinic

Overview

We are seeking a dedicated and professional Call Center Representative to join our dynamic team. The COLFS Call Center Specialist will be detail-oriented, quick to learn, and committed to providing high-quality patient care.

This role involves:

• Managing a high volume of inbound calls
• Assisting patients with scheduling and pre-registration
• Addressing patient inquiries and concerns efficiently

The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to perform well in a fast-paced environment. If you enjoy helping others and thrive under pressure, we encourage you to apply.

Responsibilities

• Provide ongoing patient care by answering multi-line phones professionally and warmly, ensuring a positive experience for every caller.
• Respond to inbound calls, assisting patients with questions, scheduling, or other needs.
• Manage each call in a pleasant, professional, and helpful manner.
• Direct callers promptly to the appropriate department or staff member.
• Provide accurate information and ensure callers receive all necessary details.
• Assist patients with scheduling, rescheduling, or canceling appointments, and complete pre-registration tasks as needed.
• Document call outcomes accurately and timely in the computer system.
• Seek guidance for unusual circumstances or issues as they arise.
• Maintain confidentiality of patient PHI and adhere to all HIPAA and clinic privacy policies.
• Keep a clean and organized work area.
• Demonstrate reliable attendance, arriving on time and prepared to perform job duties daily.
• Perform other duties as assigned to support the team and clinic operations.

Job Requirements

• Full alignment with the corporation’s Mission Statement.
• Adherence to the policies and procedures of the Medical Clinic.
• High school diploma or GED required.
• Minimum 2 years of experience in a medical practice.
• Must: At least 1 year of experience in a call center healthcare environment.
• Clear speaking voice and proper diction.
• Must: Knowledge of medical terminology and medical front office procedures.
• Ability to multi-task, adapt to changing priorities, and maintain accuracy in a fast-paced environment.
• Comfortable working with a diverse population across different cultures and socioeconomic backgrounds.
• Bilingual in Spanish/English required.
• Ability to communicate effectively with non-native English speakers.
• Intermediate written and verbal communication skills.
• Intermediate computer literacy.

Must Have

• Experience in a medical office or clinical setting.
• Familiarity with electronic medical records (EMR) systems.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Paid time off

Experience:

• Medical office: 2 years (Required)
• Healthcare Call center: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Escondido, CA 92025 (Required)

Work Location: In person

Salary : $22 - $25