What are the responsibilities and job description for the Dispatcher position at Coleman Worldwide Moving?
Job Summary:
Dispatchers are the main point-of-contact for company drivers. They relay relevant company information to drivers as necessary. They also act as supervisors for the drivers, approving discretionary repair and travel expenses, and hiring and firing drivers as needed.
Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer including disabled and veterans. Our policy prohibits discrimination or harassment based on any protected characteristic. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations.
Dispatchers are the main point-of-contact for company drivers. They relay relevant company information to drivers as necessary. They also act as supervisors for the drivers, approving discretionary repair and travel expenses, and hiring and firing drivers as needed.
Job Summary:
Dispatchers are the main point-of-contact for company drivers. They relay relevant company information to drivers as necessary. They also act as supervisors for the drivers, approving discretionary repair and travel expenses, and hiring and firing drivers as needed.
Essential Functions:
- Communicate with Planners in order to plan driver routes
- Help drivers choose efficient courses to fulfill their routes
- Coordinate with drivers to find available agents when necessary
- Communicate with agents to set up incoming shipments and labor as needed
- Update ETA's in company software, as well as make relevant notes in shipment notes
- Monitor drivers and ensure that they are following DOT regulations, and stop them if they are in violation of regulations
- Approve repair expenses and travel expenses for drivers
- Recruitment and managing of drivers in addition to being responsible for the drivers' actions.
- Communicate with customer and with customer service on driver's schedule, especially regarding arrival times and issue funds to drivers as needed
- Log driver locations and activities into Eagle system twice daily
- On rotating schedule, monitor and receive calls and emails via company supplied phone and tablet after hours to approve funding requests and repair issues as needed
- Other duties as assigned
Knowledge, Skills and Abilities:
- Good telephone skills
- Knowledge of company software
- Ability to problem solve in order to maximize driver effectiveness
- Knowledge of Allied rules and regulations
- Knowledge of DOT and DOD regulations
Required Education and Experience:
dispatching experience is preferred.
Working Conditions:
- Indoors
- Office Environment
- Sitting for long periods of time
- some forklift work
- Normal business hours are in shifts beginning at 7:00 am, 10 hour da
Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer including disabled and veterans. Our policy prohibits discrimination or harassment based on any protected characteristic. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations.