What are the responsibilities and job description for the Crisis Line Specialist position at Coleman Professional Services, Inc.?
Coleman Health Services is a nationally recognized not-for-profit provider of behavioral health and rehabilitation programs to foster recovery, build independence, and change destinies for individuals, families, and businesses in our community. We are seeking a Crisis Line Specialist for our facility in Canton, Ohio. Please note, this is an in-office position, not hybrid or remote.
Hours: PT and FT roles available. All shifts.
Pay Range: $21.00 - $24.00 per hour depending on combined education and experience
Duties Include:
- Provide crisis intervention, support, information, and referral by phone and/or face-to-face.
- Serve as point person for community constituencies as needed.
- Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgement in the course of all work.
- Complete telephone screening and triage to determine the needs and desires of consumers.
- Build and maintain community relationships with personnel at community agencies, State behavioral health organizations, and local hospitals with behavioral health units.
- Provide crisis intervention via phone for the National Suicide Prevention Lifeline.
- Respond to the Crisis Text Line when assigned.
Minimum Qualifications:
- High School Diploma
- Three years of experience with mental health services
Preferred Qualifications:
- Bachelor's degree in behavioral health related field
- Certification or similar credentials in crisis intervention, de-escalation, or mediation
- Completion of advanced CIT Training at state or national level.
Employee Package includes:
- Health, dental, vision insurance
- Flex Spending Account
- Annual Wellness reimbursement
- Accrue three weeks of paid-time off during first year
- Bereavement time off
- Excellent team environment
- Highest commitment to quality care
Coleman Health Services is proud to announce the opening of a new, trauma-informed Crisis Center and Crisis Receiving Center in Stark County, launching in Fall 2026. We are dedicated to providing compassionate, evidence-based crisis support to our community, and we are currently seeking passionate professionals to join our team. Help us shape the future of local behavioral healthcare—apply now to be part of this community initiative.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing careers@colemanservices.org with the subject line "Accommodation Request." Coleman Health Services complies with the Federal Drug Free Workplace Act.
Salary : $21 - $24