What are the responsibilities and job description for the Dispatcher position at Coleman American Companies, Inc?
• Communicate with Planners in order to plan driver routes • Help drivers choose efficient courses to fulfill their routes • Coordinate with drivers to find available agents when necessary • Communicate with agents to set up incoming shipments and labor as needed • Update ETA’s in company software, as well as make relevant notes in shipment notes • Monitor drivers and ensure that they are following DOT regulations, and stop them if they are in violation of regulations • Approve repair expenses and travel expenses for drivers • Hire and fire drivers as required by supervisors, and supervise driver actions, ultimately taking responsibility for the driver’s actions • Communicate with customer and with customer service on driver’s schedule, especially regarding arrival times and issue funds to drivers as needed • Log driver locations and activities into Eagle system twice daily • On rotating schedule, monitor and receive calls and emails via company supplied phone and tablet after hours to approve funding requests and repair issues as needed • Other duties as assigned
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