What are the responsibilities and job description for the IT Support Technician position at Colectivo Coffee?
Description
Title: IT Support Technician
Department: Technology
Reports to: IT Support Manager
Status: Salaried - Exempt
Position Summary
The IT Support Technician is responsible for troubleshooting, repair, and general maintenance of technical systems across all locations, working alongside the IT Support Manager on a small, hands-on team. This role focuses on resolving tickets and keeping day to day technology running; and includes deploying new hardware and performing preventative maintenance. This position will be part of an on-call rotation and will require travel between any and all Colectivo locations (including Madison, Milwaukee, and Chicago areas). This will be an in-office position, located out of our Milwaukee office.
Specific Responsibilities
EDUCATION AND QUALIFICATIONS
PI786d6fc0d8dd-25448-34809097
Title: IT Support Technician
Department: Technology
Reports to: IT Support Manager
Status: Salaried - Exempt
Position Summary
The IT Support Technician is responsible for troubleshooting, repair, and general maintenance of technical systems across all locations, working alongside the IT Support Manager on a small, hands-on team. This role focuses on resolving tickets and keeping day to day technology running; and includes deploying new hardware and performing preventative maintenance. This position will be part of an on-call rotation and will require travel between any and all Colectivo locations (including Madison, Milwaukee, and Chicago areas). This will be an in-office position, located out of our Milwaukee office.
Specific Responsibilities
- Deploy, maintain, and support technical systems such as, but not limited to: POS (Square), computers and peripherals, data networks, guest wifi, security cameras, smartphones, and printers.
- Troubleshoot and resolve technical issues affecting company devices, using remote support tools and travel as needed.
- Perform routine preventative maintenance such as cable management, hardware cleaning, and identifying equipment in need of replacement.
- Physically organize, neaten, and simplify network and computer hardware setups.
- Take and maintain inventory of supplies, spare hardware, and parts.
- Installation of mounted hardware such as cameras and WiFi APs, including drilling, cabling, and assembly.
- Handle recycling and disposal of old hardware.
- Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and coworkers.
- Coordinate with service and other teams as needed depending on scope of project.
- Escalate issues that fall outside the scope of break and fix to the IT Support Manager
EDUCATION AND QUALIFICATIONS
- Familiarity with Windows and other operating systems
- Experience with computer and networking systems
- Understanding of troubleshooting concepts with professional experience
- Ability to report in-office in Milwaukee, WI
- Must have a valid driver’s license, reliable personal vehicle (mileage reimbursement provided), and be willing to travel throughout Milwaukee, Madison, and Chicago
- Must be able to work a flexible schedule including occasional nights, weekends, holidays and on-call
- Basic capability of usage of handheld tools, small power tools, and ladders
- Ability to lift and move equipment up to 50 lbs
- Must possess strong communication and organizational skills
- Ability to work independently
- Aptitude for technology and comfort learning systems and tools utilized by CCR
PI786d6fc0d8dd-25448-34809097