What are the responsibilities and job description for the Collision Center Manager position at Cole Valley Auto?
Collision Center Manager - Summary
Develops business through insurance adjusters, customers, and other sources to assure an adequate sales volume. Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses. Directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels and maintaining quality standards.
Essential Duties
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates and monitors the performance of all body shop employees.
- Directs and schedules the work of all body shop employees.
- Establishes and maintains good working relationships with insurance adjusters.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Gives fair estimates on costs and time required for body work.
- Follows up on parts department orders to ensure parts availability.
- Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Checks quality of completed work.
- Handles customer complaints immediately and according to dealership's guidelines.
- Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
- Prepares final billing for completed repair orders.
- Controls accounts receivables for body repair work.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
- Ensures that proper safety equipment is available and being used properly.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures that the work areas and customer waiting area are kept clean.
- Attends managers meetings.
- Maintains professional appearance.
- Other tasks as assigned.
Education and/or Experience
- High school diploma or general education degree (GED)
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- ASE and I-Car certifications a plus!
Benefits
- PAID vacations and holidays
- 401K match plan
- PAID uniforms
- Monday through Friday work week
- Excellent working conditions
- Family owned company
Compensation package based on experience and performance
