Receptionist Spanish English Required

Location: 19411 McKay Drive, Suite 300, Humble, TX 77338

Schedule: (3 options)

Position 1 (full time):  Monday through Friday (flexible on schedule and could work four 10's, 5 days a week, etc.). There is a need to rotate Saturdays with other staff) 

Position 2 (part time): Monday through Friday 8pm-2pm 

Position 3 (part time): Monday through Friday 2pm-7pm 

Pay: $14–$15/hour

Company Website: www.colehealth.com

At Cole Pediatric Therapy, we are dedicated to providing exceptional care and support for children and their families. We pride ourselves on creating a professional, welcoming, and culturally sensitive environment for both clients and staff.

We are seeking a Bilingual Receptionist / Interpreter fluent in English and Spanish. This role combines front desk reception duties with occasional interpretation/translation services to support our clients and staff. You will report to the executive office manager for receptionist duties and responsibilities.

Receptionist Duties:

• Greet clients and provide necessary documents during evaluations or therapy.




• Check patients in using our Scheduler system and communicate with therapists as needed.




• Collect and process co-pays according to standard procedures.




• Answer phone calls professionally and redirect as necessary; follow up on messages.




• Place appointment reminder calls for evaluations, treatments, and re-evaluations.




• Maintain front desk metric boards, cleanliness, and order in waiting areas and office spaces.




• Process incoming faxes and manage client cancellations in Raintree Scheduler.




• Communicate changes in Medicaid or commercial insurance coverage to appropriate team members.




• Participate in daily administrative meetings and adhere to HIPAA guidelines.

Interpreter / Translator Duties:

• Translate documents, letters, therapeutic instructions, registration information, consents, and other materials between English and Spanish.




• Facilitate accurate communication between clients, families, and staff, considering cultural and linguistic differences.




• Provide interpretation in clinical settings or approved home care settings as required.

Additional Responsibilities:

• Assist with Welcome Packets for new clients (Medicaid and Insurance).




• Support compliance documentation, including food logs and other records.




• Help with advertising programs, rescheduling appointments, and mailing/faxing reports.




• Maintain professionalism, punctuality, and respect toward clients and staff.

• Bilingual: English and Spanish (spoken and written fluency required).




• Strong communication, reading, comprehension, and writing skills in both languages.




• Knowledge of interpreting techniques and cultural/linguistic considerations.




• Ability to multitask in a fast-paced environment and handle confidential information.




• Previous experience in reception, customer service, or healthcare setting preferred.

• Comprehensive Benefits Package




• A supportive, collaborative team environment

Apply Today:
Join our team and make a difference in the lives of children and families! Visit www.colehealth.com for more information or to submit your application.