What are the responsibilities and job description for the Office Adminstrator position at Coldwell Banker Professionals?
Job description:
The Office Administrator provides critical administrative, operational and customer service support to our Coldwell Banker Professionals Real Estate branch offices, leaders and agents.
They will provide support digitally and in-person including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration & customer service. In addition, they are responsible for ensuring the agents are supported in their promotional efforts assisting with social media strategy.
This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.
Responsibilities:
Office Organization
- In collaboration with our facilities and IT partners, ensure all items in the office remain in working order.
- Ensure needed office supplies are sufficiently stocked and organized, mail is distributed.
- Greet and direct agents/customers as needed.
Agent Support
- Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business.
- Support Agents with any technology, process or operationally related questions.
- Promote a friendly, inclusive office culture that reinforces our agent value proposition.
- Work with Branch Leader to provide support for new agent orientation as instructed.
Transaction Support
- Ensure the transaction process is meticulously followed and completed with efficiency and precision.
- Scan physical checks, as needed.
- Point of contact, as needed, for following up on documentation or escalation of transactional issues.
- Database entry and updates - MLS, Skyslope, Profit Power.
Branch Leader Support
- Support Branch Manager, as needed, with maintaining office promotional items, sales meetings, new agent orientations, support office culture, and light social media marketing.
- Social Media Posts
Minimum Qualifications:
- 1 or more years customer service experience preferred; Prior Real Estate office experience preferred.
- Experience with marketing support, including marketing tools and social media preferred.
- Strong written and verbal communication skills.
- Technologically proficient in all areas including, but not limited to, familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
- Proficiency with Microsoft Office including Excel, Teams, and PowerPoint.
- Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.
- Customer focused, delivery oriented, ability to multi-task.
- Willingness to be "nimble" and adjust priorities, as needed.
- Ability to travel to additional offices in the region on an as needed basis.
HRC Realty is proud to offer a comprehensive benefits package to our employees including:
- Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
- 401 (k) savings plan with company match
- Paid Time Off (PTO) including Holidays
- Life Insurance
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Work Location: In person
Salary : $16 - $18