Front Desk Receptionist

Position Title: Front Desk Receptionist

Department: Administration / Office Operations

Reports To: Chief Operating Officer

Location: McAllen, Texas

Status: Full-Time, Non-Exempt

Overview

The Front Desk Receptionist serves as the first point of contact for clients, brokers, vendors, and visitors at Coldwell Banker Commercial Rio Grande Valley. This role is responsible for creating a professional and welcoming environment while managing front office operations, directing communications, and providing administrative support to the brokerage team. The ideal candidate is organized, personable, and capable of handling a fast-paced commercial real estate office with discretion and efficiency.

Duties

• Greet clients and visitors in person and by phone, ensuring a courteous and professional first impression.
• Answer, screen, and direct incoming calls; take accurate messages and route inquiries to the appropriate agent or staff member.
• Manage the reception area, conference rooms, and common spaces to keep them presentable and ready for client meetings.
• Receive, sort, and distribute incoming mail, packages, and deliveries; coordinate outgoing courier and shipping needs.
• Schedule and confirm appointments, showings, and conference room reservations.
• Maintain office supply inventory and place reorders as needed.
• Assist agents and staff with administrative tasks such as document preparation, copying, scanning, and filing.
• Maintain accurate client and contact records in the office database and CRM systems.
• Support marketing and listing efforts by preparing flyers, packages, and correspondence as directed.
• Coordinate with property management and vendors on routine office and facility matters.
• Uphold confidentiality of client, transaction, and company information at all times.

Skills

The successful candidate brings a strong combination of interpersonal and organizational abilities. This includes professional phone etiquette and warm, confident interpersonal communication; sharp attention to detail and accuracy in handling records, messages, and scheduling; and the ability to multitask and prioritize effectively in a busy office environment. The role calls for sound judgment and discretion when managing sensitive client and transaction information, a proactive and dependable work ethic, and comfort adapting to new technology and software systems. Equally important are strong time management, a polished and professional appearance, and a genuine customer-service orientation that reflects positively on the firm with every interactions

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• One or more years of experience in a receptionist, administrative, or customer-facing role; real estate or professional services experience is a plus.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning new software platforms.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Professional demeanor, dependability, and a positive, service-oriented attitude.
• Bilingual (English/Spanish) strongly preferred.

Work Environment

This position operates in a professional office setting during regular business hours, Monday through Friday. Occasional flexibility may be required to support client meetings or office events. The role requires prolonged periods of sitting at a desk and working on a computer, as well as occasional standing, walking, and lifting of office materials up to 25 pounds.

Job Type: Full-time

Pay: $15.00 per hour

Work Location: In person

Salary : $15