What are the responsibilities and job description for the Assistant General Manager position at Cold Stone Creamery Bloomfield Hills?
Assistant Manager / Assistant General Manager – Cold Stone Creamery
Are you ready to blend fun, leadership, and creativity in a role that’s as rewarding as our ice cream? We’re looking for an energetic, hands-on Assistant Manager / AGM to lead and inspire a team in a fast-paced Quick Serve Restaurant (QSR) environment. Whether you’re starting your career, looking to grow into management, or a seasoned leader ready for your next challenge, this role offers a sweet opportunity to lead, learn, and grow.
At our store, we believe in serving up moments of joy, supporting our team, and creating the Ultimate Ice Cream Experience® for every guest. If you’re passionate about people, love a high-energy environment, and thrive on teamwork, this is the job for you.
Key Responsibilities
Store Operations
- Oversee daily store operations including opening and closing procedures
- Maintain cleanliness, organization, and brand standards
- Monitor prep levels and product quality, including ice cream, cakes, cupcakes, cookie sandwiches, waffles, and other creations
- Ensure a safe, secure, and well-organized environment
Team Leadership
- Manage, train, and motivate a team of 8–12 employees
- Create schedules and ensure proper shift coverage
- Coach, provide feedback, and support employee growth
Customer Experience
- Deliver top-notch, friendly service at all times
- Resolve customer concerns professionally and promptly
- Maintain a fun, welcoming, and high-energy environment
Inventory & Ordering
- Order and receive product and supplies
- Maintain adequate prepared product levels
- Track inventory and minimize waste
Sales & Growth
- Support upselling, promotions, and local marketing initiatives
- Engage with the community to drive store success
Qualifications
- 18 years old
- Previous food service, retail, or QSR management experience preferred
- Leadership, communication, and teamwork skills
- Ability to learn quickly and follow systems/processes
- Energetic, personable, and customer-focused
- Reliable transportation and flexible availability (nights, weekends, holidays)
- Ability to work on your feet up to 7 hours/day and lift up to 25 lbs
- Cake decorating or dessert experience is a plus, but not required
Compensation & Benefits
- Pay: $17–$24 per hour, plus tips ($4–$6/hour estimated)
- Quarterly bonuses for meeting goals
- Flexible scheduling (day/night shifts, weekday/weekends)
- Free ice cream every shift and product discounts
- Supportive, energetic, and growth-focused work environment
- Opportunities for professional development and upward career growth
Job Types
- Full-time
- Part-time
Why Join Us?
At our store, you’ll be part of a people-first team that values accountability, leadership, authenticity, quality, motivation, adaptability, and respect. You’ll gain real-world management experience, work in a fun, fast-paced environment, and be part of a team that makes every day sweeter—for both employees and guests.
If you’re ready to lead, learn, and create unforgettable experiences, apply today and start your next adventure with Cold Stone Creamery!
Pay: $17.00 - $24.00 per hour
Benefits:
- Employee discount
- Paid training
Work Location: In person
Salary : $4 - $6