Global IT Network Administrator

Company description
We solve the world’s cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution.

Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world.

Our Culture
We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed.

We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth.

For more information about Cold Jet, please visit www.coldjet.com.

Position Summary

The Global IT Network Administrator is responsible for implementing, maintaining, and ensuring strategic operations of Cold Jet’s information systems globally, while also supporting day to day operations of Cold Jet's global user base.. This position requires a high degree of technical capabilities, communication, and project management skills.

• THIS POSITION REQUIRES THE ASSOCIATE TO WORK ON-SITE DAILY. Must be located near Loveland, OH.

Position Responsibilities

Strategic Planning

• Work with system owners/stakeholders to meet technical and business goals
• Plan and coordinate installation and upgrading of hardware and software
• Plan and coordinate system utilization and perform growth analysis and capacity planning

Network Infrastructure Architecture and Administration

• Assist with designing, building, implementing, and maintaining computer networks in remote locations and corporate offices, ensuring redundancies while utilizing best practices are followed
• Responsible for all administration activities associated with Active Directory management, Entra ID, and Intune
• Manage activities and maintenance of Windows Server, VMWare, and SaaS applications
• Provide support deploying, updating, and securing global applications and services
• Perform server administration of virtual and physical servers, maintain server hardware, change management, performance monitoring, and system maintenance
• Implement and manage network backup, archival, and DR activities
• Perform systems/applications analysis/design to provide innovative IT solutions
• Install security software, monitor for security breaches, and respond to cyber-attacks
• Manage and plan technical standards and manage the daily IT issues of Cold Jet
• Monitor and report licenses on applications to ensure compliance
• Manage warranties and service agreements on IT products and services
• Maintain and troubleshoot global telecom system (UCaaS)
• Set up access for new employees; terminate access for departing employees
• Monitoring computer systems to improve network performance for all systems
• Work with all IT team members to develop technology roadmaps
• Participate in proof of concepts to assist in defining technology direction and enabling business strategy.
• Maintain current knowledge and understanding of security and networking best practices to offer Cold Jet's systems the best solutions and protection.
• Assist in implementing disaster recovery procedures.

Training and User Support

• Support global employee-base through tier-1 Help Desk support as needed
• Provide training to Cold Jet employees on the best use of our computer systems and security
• Make recommendations about the kind of computer training that would be beneficial to Cold Jet, as well as the employees who would likely benefit the most.
• Troubleshoot and resolve hardware and peripherals issues.
• Troubleshoot and resolve global IT issues.

Position Requirements

Education & Experience

• Bachelor’s or Associates degree in a related field preferable, or equivalent work experience
• Minimum 7 years experience in network management
• 4 years experience in network architecture, automation and security implementation
• 3 years experience in global SD-WAN management
• Industry recognized certification(s) desirable

Skill Competencies

• Knowledge of SAN, SDWAN, and virtualization
• Knowledge and understanding of LAN administration in a secure environment
• Knowledge of systems security protocol, policies, and procedures
• Knowledge of data and systems security and disaster recovery systems and procedures
• Knowledge of SQL and data management techniques
• Ability to communicate technical information to non-technical personnel

Equal Opportunity Employer