Appointment Scheduler

Job Overview

We are seeking a professional, organized, and detail-oriented Appointment Scheduler to join our healthcare team in an in-person role. In this position, you will be responsible for coordinating patient appointments, maintaining accurate scheduling records, and ensuring smooth communication between patients, providers, and administrative staff. The ideal candidate will demonstrate excellent communication skills, strong attention to detail, and the ability to manage scheduling responsibilities in a fast-paced healthcare environment.

This role is essential in supporting daily clinic operations, improving patient flow, and helping to deliver a positive and efficient patient experience.

Responsibilities

• Schedule and manage patient appointments accurately across multiple EMR systems, including Epic, Meditech, Athenahealth, eClinicalWorks, and other related platforms.
• Confirm patient information and verify appointment details to ensure accuracy and efficiency.
• Answer multi-line phone systems in a professional manner, using proper phone etiquette at all times.
• Assist patients with appointment questions, scheduling requests, cancellations, and rescheduling needs.
• Verify insurance coverage and perform eligibility checks, including Medicare and Medicaid, to support the patient intake process.
• Review and update medical records while maintaining compliance with clinic procedures and HIPAA regulations.
• Coordinate appointment times to support provider schedules and improve overall office workflow.
• Communicate appointment details clearly to patients by phone, voicemail, or electronic messaging when appropriate.
• Maintain organized filing systems for patient records and administrative documents.
• Support front desk operations by assisting with office supplies, patient intake, and general administrative tasks.
• Work closely with medical staff and administrative team members to ensure efficient daily operations.
• Handle confidential patient information with professionalism, discretion, and compliance.

Skills and Qualifications

• Prior experience in appointment scheduling, medical office support, front desk administration, or patient services.
• Strong familiarity with EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
• Knowledge of medical terminology, scheduling procedures, and healthcare office operations.
• Understanding of HIPAA compliance and patient confidentiality requirements.
• Experience with insurance verification and familiarity with Medicare, Medicaid, and private insurance processes.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Strong typing, data entry, and documentation accuracy skills.
• Excellent customer service and communication skills with the ability to assist patients professionally and respectfully.
• Strong organizational and time-management abilities with the capacity to multitask effectively.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Bilingual skills are a plus and may be beneficial in serving a diverse patient population.
• Previous experience in a medical, dental, or clinic office setting is highly desirable.

Preferred Experience

• Experience working in a healthcare or dental office environment.

• Familiarity with dental management software such as Eaglesoft or Dentrix.

• Background in front desk operations, patient coordination, or administrative support.

• Knowledge of basic medical coding, including CPT and ICD-9/ICD-10, is an added advantage.

Position Summary

Join our team as an Appointment Scheduler and play an important role in supporting patient care and clinic efficiency. This position is ideal for someone who is proactive, dependable, and committed to providing excellent service in a professional healthcare setting.

Pay: $24.44 - $34.44 per hour

Benefits:

• 401(k)
• Flextime
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Paid training

Work Location: In person

Salary : $24 - $34