Director of Technical Services

Primary Purpose:

Responsible general oversight and direction of quality control methods and processes across the organization, including development of a corporate quality plan and systems that ensure customer and client happiness through product and process performance.

Essential Duties and Responsibilities:

• Support, promote, and practice the Company’s core values, vision, and mission; follow code of ethics, workplace conduct, safety, and other established policies
• Provide mentoring, coaching, and support development of Technical Services team within the organization
• Act as a subject matter expert regarding quality control specifications and principles
• Develop and implement quality initiatives to support continuous improvement
• Ensure all technical services operations and activities are conducted in conformance with company policies, regulatory agency guidance, and compliance standards
• Establish and maintain effective communication channels and drive collaboration across departments/regions to support technical services initiatives
• Collaborate with cross-functional/regional teams to establish and maintain quality and reliability standards based on product, engineering, and customer requirements; develop and implement measures to improve methods that support safety, service, quality, and performance
• Establish organizational priorities in support of operations, cost control, and waste reduction, including effective utilization of resources related to the quality control function
• Coordinate use of external laboratories and third parties involved in testing and quality control compliance
• Collect, analyze, and present data regarding product, material and process quality to management teams; identify trends, and recommend solutions
• Act as a liaison with federal, state, and local agencies on behalf of the company for matters related to quality
• Engage in project work and special assignments in support of organizational goals and initiatives
• Perform other duties as assigned

Education and/or Work Experience Requirements:

• Bachelor’s degree in relevant field (quality management, engineering, business, etc.) and/or equivalent combination of education and experience preferred
• ACI and DOT testing certifications; advanced certifications preferred

Valid driver's license and ability to maintain clean driving record required

Desired Skills and Abilities:

• 10 years of technical quality control experience and/or equivalent combination of training and experience required
• 5 years of demonstrated ability years in quality control testing of aggregates and asphalt preferred
• 3 years of experience leading and developing people
• Solid business and financial foresight
• Self-directed and highly motivated, requiring minimal direct guidance
• Ability to effectively lead and manage change, and collaborate with others at all levels within the organization
• Ability to collect and analyze information and recommend solutions for improvement
• Expert knowledge of applicable material testing standards and specifications governed by federal, state and local testing agencies, including, but not limited to DOT, ASTM, and AASHTO standards
• Demonstrated understanding of construction processes and asphalt materials production
• Computer skills using a range of programs and applications, including MS Office Products (Excel, Word, Outlook, Teams), database/spreadsheet programs, and mobile apps

Physical Requirements:

• Wear and maintain personal protective equipment (PPE) as required by company safety guidelines
• Occasionally required to lift and /or move up to 50 pounds with or without assistance
• Frequently required to stand, walk, sit, reach with hands and arms, and occasionally stoop, kneel, crouch, or crawl
• Frequently required to Stand/work on feet and walk across uneven terrain
• Frequently required to sit for long periods at a desk using a computer
• Frequent exposure to typical construction site conditions, including dust, chemicals, moving equipment/machinery loud noise, and all-weather conditions typical of manufacturing and heavy-civil construction sites
• Regularly required to use hands to feel, handle and manipulate objects, write, use a keyboard and/or mobile device
• Regularly required to communicate (talk and hear), and perform tasks requiring visual acuity