Senior Business Analyst (COUPA)

We are seeking a Senior Business Analyst with knowledge and experience with Coupa to support and enhance our Coupa Procure-to-Pay (P2P) platform. This hybrid role blends hands-on system administration with business and systems analysis responsibilities. The individual will partner closely with Finance, Procurement, Accounts Payable, and IT to analyze business needs, translate requirements into system solutions, and ensure Coupa is configured to support efficient, compliant, and scalable processes.

Main Responsibilities

Coupa Administration & Support

• Administer and maintain the Coupa P2P platform, including user access, configuration, and ongoing system support

• Configure and maintain approval workflows, accounting structures, business rules, custom fields, and controls

• Support Coupa modules such as Procurement, Invoicing, Expenses, Contracts, and Supplier Portal (as applicable)

• Coordinate Coupa release testing, validation, and deployment of new functionality

• Troubleshoot system and integration issues, partnering with Coupa Support and internal IT teams

Systems & Business Analysis

• Elicit, document, and analyze business requirements from Finance, Procurement, and AP stakeholders

• Translate business needs into functional system designs and configuration solutions

• Evaluate current-state processes and identify opportunities for automation, optimization, and standardization

• Support integrations between Coupa and ERP system (JD Edwards) and related financial applications

• Develop test plans, execute system testing, and support UAT activities

• Analyze data, reports, and metrics to support decision-making and continuous improvement

Stakeholder Enablement & Governance

• Act as a liaison between business teams and development groups to ensure alignment and clear communication
• Develop and maintain system documentation, process flows, and training materials
• Provide end-user support, training, and guidance to drive adoption and effective system use

Key Qualifications

• Ability to bridge business needs and technical solutions
• Strong stakeholder management and facilitation skills
• Detail-oriented with a process improvement mindset
• Ability to manage multiple initiatives and priorities

Required Qualifications

• Bachelor’s degree in Information Systems, Business, Finance, or a related field (or equivalent experience)

• 3 years of experience in a systems analyst, application support, or financial systems role

• 2 years of hands-on Coupa administration or functional support experience

• Strong understanding of Procure-to-Pay (P2P) processes and financial controls

• Experience gathering and documenting business and functional requirements

• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Coupa certification(s)

• Experience supporting ERP integrations (JD Edwards)

• Experience in a global or multi-entity environment

• Familiarity with change management, release management, or system implementations

• Experience with reporting, data analysis, and audit support