What are the responsibilities and job description for the Account Manager position at Colanar?
Position Summary:
Colanar, located in Deep River, CT is seeking an Account Manager (Hybrid) that will play a critical role in driving aftermarket sales and ensuring smooth communication with customers. This role is a mix of inside sales and aftermarket sales. This role focuses on quoting, proactive selling of service agreements, spare parts, consumables, and change parts. As well as supporting the Aftermarket Service team with order execution and the President with GTM tasks.
Aftermarket Sales Responsibilities: • Responsible for all aftermarket (AFM) sales and quote generation. • Proactively sell spare parts, change parts, and consumables at Factory Acceptance Tests (FATs) and other key customer touchpoints. • Promote and sell new parts, services, and consumables to customers. • Quote parts, consumables, and services as requested by existing and new customers. • Monitor expiring warranties and promote extended service contracts and Master Service Agreements (MSAs). • Drive development and sales of MSA agreements and renewals. • Develop and sell annual and/or multi-year AFM Service Contracts to key accounts. • Track AFM sales, costs, and profitability in support of financial goals and metrics. • Maintain accurate records of customer interactions, parts sales, and service activities in Salesforce CRM. • Serve as the primary contact for AFM customer communications, fielding calls, responding to inquiries, and managing customer expectations regarding pricing, delivery timelines, and service availability. • Collaborate with Sales Leadership on business development strategies and sales execution plans. • Participate in go-to-market (GTM) sales and forecasting meetings.
Inside Sales (Customer Support & Service) Responsibilities:
• Act as a primary point of contact for customers, providing timely and professional support via phone, email, and virtual meetings.
• Generate aftermarket (AFM) quotes for parts, consumables, and services as requested by customers.
• Maintain accurate records of customer interactions, sales, and service activities in Salesforce CRM.
• Serve as the primary contact for AFM customer communications.
• Field incoming customer calls, respond to inquiries, and route technical questions to the appropriate team members.
• Manage customer inquiries, provide technical support, and ensure timely communication and follow-up.
• Establish and manage customer expectations regarding pricing, delivery timelines, and service availability.
• Coordinate consumables order fulfillment and assist in scheduling preventive maintenance (PMs) and service under MSAs.
• Work closely with the Aftermarket Service Manager to provide timely data, customer details, and sales information for order execution.
• Collaborate with Finance/Accounting to ensure timely billing and collections on aftermarket sales and service.
Qualifications: • 1-2 years of inside sales experience in life sciences, pharmaceutical manufacturing or any after-market sales experience • Bachelor's Degree preferred
What We Offer:
• Salary: 80k Bonus Eligibility
• Hybrid Schedule
• Health Insurance
• Company-Paid Dental and Vision Coverage
• 401(k) with 4% match
• 2 weeks PTO
Salary : $75,000 - $80,000