Account Specialist

Job Skills & Requirements:

• Exceptional organizational skills and attention to detail
• Demonstrated orientation toward growth and improvement
• Proven ability to accurately complete a variety of multi-step processes
• Working knowledge of diverse livestock and their dietary needs preferred
• Knowledge of nutritional components and principles for goal-oriented diets preferred
• Customer service experience and handling of accounts receivable sums and collection communications
• Preferred software experience: MS Access, G-Suite or MS Office. Some experience with Adobe Illustrator is a plus.

Account Management

• Set the bar for exceptional service
• Develop a specific and unique relationship between CFM and each B2B customer
• Listen purposefully and intently to resellers
• Learn one new aspect about them for each delivery cycle
• Find out their hopes, dreams, fears, hobbies, etc
• Learn their strengths, weaknesses, as well as those of their team
• Learn their market and establish goals in tandem with the reseller
• Find ways to create a singular/signature customer experience on a monthly basis
• Share and promote their marketing initiatives
• Continuous improvement
• Maintain interdepartmental communications and manage team expectations

Accounts Receivable

• Manage accounts receivable through MS Access, ensuring all accounts are paid and up-to-date
• Never more than 1 invoice floating for subsequent order unless
• Manage by Terms - MFI 10, CND, or COD
• A signed payment plan is in effect, but never for more than 1 additional invoice
• Produce and send monthly statements
• Process payments via checks, cash, EFT, and ACH for all payments on accounts accurately
• Analyze and improve workflow processes

Reseller Accounts and Outbound Logistics Management

• Take reseller orders through phone, email, and other messaging options
• Maintain a continuous loop of communication with resellers and delivery drivers to drive growth and success, and ensure order accuracy
• Coordinate with Logistics Coordinator, Delivery Fulfillment Drivers, and Admin team to monitor market trends and customer needs through formal and informal observations and feedback loops with resellers and their customers
• Increase sales through product placement, marketing material distribution, and excellent follow through
• Coordinate with delivery drivers to problem solve heavy and light loads for maximum efficiency with deliveries
• Accurately review and complete as necessary sales invoices and physically verify all outbound orders are correctly pulled
• Respond to and resolve customer complaints, issue credits, and communicate returns to warehouse
• Improve and communicate policies and procedures as needed

Other duties

• Filing and maintaining filing systems
• Assist the Admin Team and Store Manager as needed
• Maintain regular interdepartmental communication and meeting rhythms
• Maintain clear and open communication with the marketing team to facilitate in house projects and provide feedback on B2B marketing wants & needs.