Installation / Replacement Technician

Position Summary:

The Installation / Replacement Technician is responsible for the timely delivery and professional installation of plants and related materials at client locations. This includes new account setups, replacements, greenhouse sales, and rentals. The technician ensures all items are properly cleaned, prepped, and installed according to company standards and departmental instructions, while maintaining a high level of customer satisfaction.

Primary Responsibilities:

• Deliver and install plants, containers, and related décor to client premises based on daily assignments.
• Coordinate with sales, greenhouse, floral, and rental departments to complete installations accurately and efficiently.
• Work independently or with a team to prep, load, and transport materials safely.
• Ensure all items are cleaned, prepped, and presented according to company quality standards.
• Follow specific installation instructions and layout plans provided by the sales or design teams.
• Protect client spaces by maintaining a clean work environment and using care around furnishings and surfaces.
• Address client concerns professionally and communicate any issues or follow-up needs to the appropriate department.
• Exercise responsible handling of company vehicles, tools, and property.
• Support greenhouse or grounds operations as needed when not on delivery or installation assignments.
• Comply with all company policies and procedures.

Independence of Action:

• Operates with moderate independence in daily assignments.
• Consults with the General Manager for special projects or atypical installations.
• Collaborates with various departments to ensure efficient scheduling and successful execution.

Skills & Qualifications:

Experience:

• Prior experience in plant installation, landscaping, or delivery services is preferred but not required.
• Ability to safely lift and transport large or heavy plants and containers.

Education:

• High school diploma or GED preferred.

Skills:

• Strong attention to detail and commitment to quality.
• Good time management and organizational abilities.
• Courteous and professional demeanor when working in client spaces.
• Ability to follow visual layout instructions and communicate effectively.

Physical Requirements:

• Frequent lifting, carrying, bending, pushing, and pulling (up to 50 lbs).
• Ability to stand, walk, and work on feet for extended periods.
• Comfortable working indoors and occasionally outdoors.
• Occasional climbing or working at various heights (e.g., ladders or stairwells).

Work Environment:

• On-site at a variety of client locations including offices, lobbies, atriums, and commercial spaces.
• Work also performed in greenhouse and outdoor loading/staging areas.
• Must be comfortable working in varied environmental conditions and physical settings.