What are the responsibilities and job description for the Customer Service Representative - TEMP to HIRE position at Coherent Corp.?
Primary Duties & Responsibilities
- Incoming orders are reviewed for correct pricing, special instructions, delivery requirements, part availability, and processed accurately in a timely manner.
- Ensure that incoming orders and change notices are processed in a timely manner.
- Orders for new part creations are processed accurately and in a timely manner according to the customers drawing or specifications.
- Ability to perform order entry for all regions of the world
- Monitor blanket order status for designated customers.
- All requests for expedited delivery and/or schedule changes for are handled in a timely manner and with the appropriate level of urgency.
- Critical order reports are maintained for all designated customers, COHERENT sales offices, and/or distributors. Their respective open order reports are monitored, and status is maintained. Supervisor is kept current with order status and any delivery problems or issues.
- Incoming calls and emails are handled in a timely and professional manner. Calls and emails are forwarded to supervisor as deemed appropriate.
- Maintain knowledge of the customer service process to ensure all customer complaints and questions are answered in a professional manner and to the best of their ability
- Communicate with Production Planners; Product Line Managers (PLM); and Customer Service Supervisor to ensure all sales priorities and issues are communicated in a timely and effective manner.
Education & Experience
- Minimum 3 yr. experience sales support or customer service position.
- Associate degree or equivalent.
Skills
- Accountable for developing and maintaining a good rapport with subsidiaries, distributors, and customers.
- Accountable for providing a high level of customer service and support to subsidiaries, distributors, and customers.
- Accountable for ensuring that customer needs are handled with the proper sense of urgency and that key issues are communicated to the Customer Service supervisor and the Sales Operations manager in a timely manner.
- Ensure accounts’ needs are handled with the proper sense of urgency and that key issues are communicated in a timely manner.
- Intermediate to high level of Excel skill is required; incumbent should have good skill in Pivot table, VLookup and setting simple formula.
- Experience in Oracle preferred.
- Strong organizational and time management skills.
- Ability to achieve results independently or working with others.
- Ability to handle multiple priorities involving external and internal priorities.
- Demonstrates and promotes the COHERENT Worldwide values: Customer First, Honesty and Integrity; Open Communications, Teamwork, Continuous Improvement and Learning; Manage by the Facts; A Safe, Clean and Orderly Workplace.
- Strong interpersonal, teaming, and problem-solving skills.
- Work effectively with other members of Coherent Corp.
Working Conditions
Normal Office Environment
Physical Requirements
- Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
- Must be able to communicate clearly and effectively with others to exchange information.
- Constantly operates a computer and other office equipment.
Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.
Quality and Environmental Responsibilities
Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
Culture Commitment
Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:
I ntegrity – Create an Environment of Trust
C ollaboration – Innovate Through the Sharing of Ideas
A ccountability – Own the Process and the Outcome
R espect – Recognize the Value in Everyone
E nthusiasm – Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com .
Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.
