IT Application Analyst

Join our IT Business Applications team as a functional and technical Subject Matter Expert (SME) for Business Application Solutions. This role includes supporting and optimizing IFS ERP, Salesforce, Agile PLM, and other non-ERP applications, as well as their associated Reporting and Analytics tools. You will play a key role in driving operational excellence and contributing to the enhancement of our business systems.

Primary Duties & Responsibilities

Service Delivery and Operations 

• Provide timely support and service in accordance with department standards. Frequently communicate to users as to current status of problems/issues. Update documentation following resolution of problems.
• Communicate with external vendors as necessary to coordinate resolution of open support issues.
• Adheres to department standards/Procedures/Policies and complies with legal and regulatory requirements

System Requirements Analysis 

• Develops a thorough knowledge of manufacturing system requirements and business processes
• Participates and provides assistance in the planning, designing, development, and deployment of new applications and enhancements to existing applications
• Utilize input from other leaders and key users to improve existing technology, capabilities and software. Keeps abreast of new technology
• Participates in the design and implementation of business process change

Project Management 

• Develop and manage project plans to effectively implement information technology solutions, indicating significant milestones
• Determine resource needs to complete project
• Meet project schedules/milestones. Complete project deliverables according to department standards
• Effectively communicate project expectations with team members and project stakeholders. Proactively identify, communicate and resolve project issues

Education & Experience

• B.S. Information Science or related field
• Minimum of 2 years of experience supporting ERP, CRM, or business analytics tools (manufacturing environment preferred).
• Experience implementing or supporting Data warehousing and Business Intelligence/Analytics solutions preferred

Skills

• Knowledge of manufacturing processes and financial reporting especially in an Aerospace and project environment preferred.
• Knowledge of key BI and analytics concepts and technologies.
• Knowledgeable in relational database technology, application programming, including the ability to write and analyze programs using SQL, scripting languages, and Power Queries. 
• Demonstrated experience in the support and/or implementation of business application software packages.
• Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.
• Excellent verbal and written communication skills; ability to communicate effectively with end-users and management.
• Demonstrated problem-solving and work prioritization skills. 
• Balances business and technical issues in decision making. 
• Able to identify and assess alternatives, make decisions and communicate the process and logic
• Must be both team-oriented and self-motivated.
• Experience with operating systems, relational databases, reporting tools including MS Windows, Oracle, Crystal or other reporting/Business Analytics tools is essential

Working Conditions

• Job operates in a professional office environment
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Work in a cubicle area – must be able to work in environment where employees are on the phone / speaking causing potential distractions throughout the day.
• Work in a private office
• Noise level – Usually moderate

Physical Requirements

• Standing. Particularly for sustained periods of time. 50 – 75% of the time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Walk. Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other employees accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Reaching. Extending hand(s) and arm(s) in any direction.
• Use hands/fingers to type/handle.  Operating a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Grasping. Applying pressure to an object with the fingers and palm.
• Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. 
• Kneeling. Bending legs at knee to come to a rest on knee or knees.
• Crouching. Bending the body downward and forward by bending leg and spine.
• Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Sedentary Work. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Visual acuity. Specific vision abilities required by this job include close vision and ability to adjust focus.

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State."