Sales Account Coordinator, Washington DC

The Account Coordinator is an entry-level role ideal who is seeking experience in the DMC sector and opportunity to develop sales skills. Working closely with senior members of the Sales Department, the Account Coordinator assists in day-to-day administrative tasks, maintains accurate documentation, helps coordinate client-facing materials, and supports the overall sales process. This role offers a hands-on

opportunity to learn about client development, itinerary building, and event planning logistics.

GENERAL DUTIES AND RESPONSIBILITIES

· To support the vision, mission and guiding principles of the Company.

· While performing any procedure, all associates must observe applicable Safety, Health, and Environmental rules and guidelines.

· Attend and participate in training opportunities and seminars relevant to this position.

· Adhere to appropriate company operating procedures, benefit rules, employment, and safety policies/practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Assist in the creation of proposals, presentations, customized sales and marketing materials and basic site itineraries using templates and existing resources.

· Assist in creating hotel specific marketing materials that support further growth in hotel-based lead generation, including but not limited to customized Destination Guides, One Page Hotel Sheets and One Page Décor Pages.

· Conduct research on venues, activities, and local offerings to support proposals and presentations.

· Help manage inventory of client and hotel gifts and assist with vendor communication as needed.

· Support coordination of internal events, such as hotel partner meetings or client happy hours.

· Participate in team meetings and training sessions to develop industry knowledge and skillsets.

· Monitor and report local market updates, such as hotel openings or venue changes.

· Maintain accurate business files and information for active and past programs.

· Perform additional administrative tasks and project-based support as assigned by the Director of Sales or Senior Director of Sales.

QUALITY OF WORK RESPONSIBILITIES

· Each employee at Cohera is expected to carry out all Quality of Work Responsibilities: to work as a productive team member, take initiative, act creatively, operate flexibly, and do everything with honesty, integrity, and with a focus on client satisfaction.

· Work well in a fast-paced team environment, be willing to help others, work overtime when required, and deliver quality service to our clients.

· Act in a self-starting way, make good independent decisions, and take steps to complete work within time parameters.

· Generate new and innovative ways to improve Cohera products and services.

· Recognize essential elements of a challenge and develop creative solutions.

· Respond quickly to changing circumstances, anticipate new developments where possible, be receptive to new ideas/methods.

· Act in a forthright way.

· Give and accept feedback constructively.

· Recognize and consider the client’s expectations and needs, be willing to “do what it takes” to fulfill those expectations.

· Any other duties as assigned.

JOB SCOPE

This job has recurring work situations involving moderate degrees of discretion. The need for accuracy and effective utilization of accepted policies and procedures is high. Errors in judgment and execution will waste time and resources, adversely impacting unit performance.

Employees operate independently but work is verified by supervision.

COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

· At least one year total work experience, preferably in hospitality.

· Minimum one year entry-level experience/internship in sales, events, hospitality, or customer service.

Knowledge, Skills and Abilities

· Ability to manage multiple tasks/projects and work efficiently in a deadline-driven environment.

· Professional demeanor and collaborative approach to team-based work.

· Strong administrative and organizational skills with great attention to detail.

· Strong written and verbal communication skills.

· Willingness to learn about the destination management/events industry.

· Flexible schedule with availability to work occasional evenings or weekends if required for events.

Equipment and Applications

· Proficiency in CRM systems, Microsoft Office (especially Outlook and PowerPoint), and Canva.

· Computer, phone, copiers, smart phones, tablets and other standard office equipment.

JOB CONDITIONS

The specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually low. The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is:

· Frequently required to perform administrative and professional work using writing tools and electronic media.

· Required to be ambulatory to move around freely between buildings and between levels within buildings.

· Occasionally lift and/or move up to 30 pounds.

· Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals associated with office work.

DISCLAIMER

This job description outlines the primary duties and responsibilities of the role as it currently exists. It is not intended to be a complete list of all tasks that may be assigned. From time to time, you may be asked to take on additional duties to support business needs and participation in such tasks will be discussed and agreed upon as appropriate.