What are the responsibilities and job description for the Community Manager position at COhatch?
The COhatch Columbus Market is hiring! We are looking to hire for our new Powell location.
About the role
We are seeking a Community Manager to serve as the General Manager / Site Manager for our newest flagship COhatch location in Powell. The Community Manager is accountable for the overall success of the location and plays a highly visible role in shaping the member and guest experience. This role is ideal for someone who leads with warmth and professionalism, thrives in a dynamic environment, and takes pride in creating spaces where people feel known, welcomed, and connected.
The Powell location includes a COhatch workspace, a neighboring member house, and a separately operated rooftop bar, Lani. The Community Manager is expected to collaborate closely with the Lani team to deliver a seamless, hospitality-forward experience across shared touchpoints, while maintaining clear ownership of the COhatch environment, standards, and member experience.
This role requires an ownership mindset, strong hospitality instincts, and the ability to manage multiple workstreams while upholding COhatch’s culture, values, and commitment to operational excellence.
Core CM Accountabilities
Clean & Ready (Operations)
- Ensure the location is Clean & Ready at all times
- Open and close the site according to standard operating procedures
- Maintain daily checklists for cleanliness, organization, and readiness
- Order, stock, and manage supplies
- Identify and escalate facilities and maintenance needs in a timely manner
- Oversee coworking areas, shared spaces, and the member house
Hospitality & Member Experience
- Deliver consistent, high-touch hospitality to members, guests, and partners
- Serve as the primary point of contact for members on-site
- Proactively check in with members to build relationships and encourage engagement
- Model COhatch hospitality standards in all interactions
- Collaborate with the rooftop bar team to align guest experience and shared-space expectations
Member Engagement & CARE (Community, Activation, Retention & Engagement)
- Drive member engagement and activation across the location
- Execute Random Acts of Kindness consistently
- Ensure 100% participation in Monthly CARE Reports
- Support NPS performance through proactive hospitality and follow-up
- Foster a strong sense of community within the space
Sales Support & Lead Management
- Respond to all inbound leads with urgency and professionalism
- Conduct tours and share the full COhatch experience
- Convert leads into trials, memberships, and bookings
- Maintain accurate CRM notes and follow-up activity
- Partner with Market Leadership and Sales to support revenue goals
Member Onboarding & Account Support
- Own the new member onboarding experience from first day to renewal
- Support member billing, invoices, and account questions
- Ensure members feel welcomed, informed, and supported
Meetings, Events & Member House Support
- Support meetings, private events, and community gatherings
- Greet and direct event attendees
- Assist with space setup, AV readiness, and resets
- Provide hospitality throughout events, including beverage service
- Ensure the member house is well-maintained and aligned with COhatch standards
Local Community & Brand Presence
- Act as a COhatch ambassador in the Powell community
- Participate in local events, partnerships, and activations
- Support local marketing efforts through relationship-building and presence
- Represent COhatch with professionalism, warmth, and consistency
Expectations
This CM role requires:
- Increased operational complexity
- Higher hospitality expectations
- Ownership of a multi-use environment
- Elevated visibility and brand representation
- Strong independence and accountability
Success in this role requires the ability to balance hospitality, operations, sales support, and community-building while maintaining COhatch standards.
Schedule & Location
- Full-time, in person at COhatch Powell (50 E Olentangy St, Powell, OH 43065).
- Work Schedule: Monday–Friday, 8:00 am–5:00 pm, Occasional evenings and weekends for events and activations.
Compensation
- Salary based on experience, salary bonus structure. Health benefits, 401K match, PTO, paid holidays, and discounted vacation home access.
COhatch is an Equal Opportunity Employer.