What are the responsibilities and job description for the Community Manager position at COhatch?
About the Role: This Full Time Position will be at our COhatch Shadyside Location. The Community Manager is the Host, Owner, and Connector of the COhatch experience. Your mission is to transform a physical space into a thriving, authentic community. You don’t just run operations; you curate an atmosphere where every member and visitor feels seen, supported, and inspired. You are responsible for the growth, retention, and overall heartbeat of your location.
Key Responsibilities Daily Operations & Facilities
- Ensure the location is Clean & Ready at all times.
- Open and close the location according to standard operating procedure.
- Maintain the Standard of Shine - address issues proactively.
- Execute daily cleaning, organization, and supply management.
- Ensure all facilities, assets, and amenities are functional and member-ready.
Front Desk & Member Support
- Greet members and visitors warmly and professionally.
- Handle phones, voicemails, emails, and member mail promptly.
- Assist members with services, amenities, and personalized support (e.g., early arrivals, lunch recommendations).
New Member Growth & Onboarding
- Respond promptly to walk-ins, referrals, and digital leads.
- Conduct engaging tours highlighting the WORK–MEET–LIVE value proposition.
- Manage onboarding and offboarding, invoices, payments, and member accounts.
- Track leads, workflow, and follow-up using the CRM.
Community & Relationship Building
- Facilitate connections among members through intentional introductions.
- Create meaningful touchpoints throughout the member lifecycle.
- Execute Random Acts of Kindness and support member life events.
- Build relationships with local leaders, nonprofits, startups, and community organizations.
- Support and participate in community events, volunteer activities, and impact programs.
Location Management and Member Retention
- Foster relationships through daily engagement, active listening, and proactive problem-solving.
- Connect members to maximize their experience and engagement.
- Maintain billing accuracy, facility utilization, and location scorecards.
- Drive high retention through consistent hospitality and community care.
Skills & Qualifications
Soft Skills
- Exceptional written and verbal communication
- Active listening and a solution-oriented mindset
- High EQ (self and social awareness)
- Conflict resolution (member and team)
- Time management and flexibility
- Professionalism, accountability, and optimism
- Initiative, persistence, and teamwork
Hard Skills
- CRM utilization
- LinkedIn and guerrilla marketing
- COhatch systems and training
- Event coordination and A/V troubleshooting
Employment Type & Compensation
- Full-time, in person at the COhatch Shadyside Location: 5428 Walnut St., Pittsburgh, PA 15232
- Work Schedule: Monday-Friday, 8:00 am–5:00 pm, Occasional evenings and weekends for events
and activations.
- Total compensation includes Base salary (based on experience) and bonus opportunities
- Comprehensive benefits package including health, dental, vision, 401(k) with company match, PTO, paid holidays, and discounted vacation home access.