What are the responsibilities and job description for the Front Desk Associate position at COGS?
1. BUILD CLIENT LOYALTY
- Assess their needs - Listen and ask questions.
- Sell them all appropriate services - Utilize knowledge and give advice.
- Sign them up as members - Provide the client with the program that is the best value for them.
- Resolve all concerns with a positive result - Do what's right for the client.
- Provide 5-star service to all members, employees, and outside contacts.
2. Responsible for promoting MassageLuXe in a positive manner.
3. Execute all MassageLuXe policies, procedures, and programs consistently, and in the spirit in which they were designed.
4. Generate new clientele through promoting grassroots marketing.
5. Uphold all MassageLuXe standards of cleanliness, safety, facilities repair, and equipment functionality.
6. Implement all Spa cash management and banking procedures accurately and consistently.
7. Maintain a positive, safe, upbeat, welcoming atmosphere in your Spa, for both clients and fellow employees
Requirements
Committed to building client loyalty, high school degree or equivalent, drug free, proven customer service skills, strong sales and administrative skills, and is willing to work a flexible schedule including nights and weekends.