What are the responsibilities and job description for the IT Support Engineer position at Cognowiz?
ob Title: IT Support Engineer (L1/L2)
Location: St. Louis, MO - 63101 (100% Onsite, 5 Days a Week)
Duration: 6 Months
Interview: Video and Face-to-Face
Location: St. Louis, MO - 63101 (100% Onsite, 5 Days a Week)
Duration: 6 Months
Interview: Video and Face-to-Face
Job Description
- Provide Level 1 support and occasional Level 2 troubleshooting for employees.
- Troubleshoot Windows and macOS laptops and related technical issues.
- Support Okta, Google Workspace, Microsoft Intune, Jamf, Jira, and Confluence.
- Manage employee onboarding and offboarding as per documented procedures.
- Provide onsite technical support to the CEO and other employees as needed.
- Maintain support documentation and escalate complex issues when required.
Requirements
- Experience in IT help desk or desktop support.
- Knowledge of Windows, macOS, and the tools listed above.
- Strong communication, troubleshooting, and time-management skills.
- Must work onsite five days a week in St. Louis, MO, with reliable transportation.
Salary : $20 - $30