TECHNICAL DESKTOP Support Engineer

TECHNICAL DESKTOP Support Engineer 00067985421 Date published Mar 16 2026 Location Rahway / United States Job category IT Infrastructure Work model Work from Office Role: TECHNICAL DESKTOP Support Engineer Location: Candidates will need to work from the Client’s office in NJ all 5 days a week Applications will be accepted until Mar 31, 2026 This role is not able to offer visa transfer or sponsorship, now or in the future Mandatory Skills: 3-5 years of strong experience on: · AV Support · Desktop, Laptop, Printer & Mobility · Windows OS Support · Technical Troubleshooting · MAC OS Support · Soft Skills · Web Application support RESPONSIBILITIES: The Technical Lead role involves overseeing and managing technical operations related to IT Service Management The candidate will provide expert support for MAC OS and Windows systems ensuring seamless networking, Printer, Mobility, AV support, and desktop support. This position requires a minimum of 5-7 years of relevant experience with a focus on delivering high-quality technical solutions in a dynamic office environment. Deliver desktop support with a focus on onsite troubleshooting and problem-solving to ensure user productivity. Collaborate with cross-functional teams to align technical solutions with business objectives and goals. Implement best practices in technical support to enhance system reliability and user experience. Monitor and analyze system performance to identify areas for improvement and implement necessary changes. Provide training and guidance to team members to enhance their technical skills and knowledge. Contribute to the company’s purpose by ensuring robust technical infrastructure that supports business growth and societal impact. Provide hands-on support for end-user devices including desktops, laptops, tablets, AV systems, mobile phones, printers, docking stations, monitors, and associated peripherals. Perform troubleshooting, break-fix, and resolution of hardware, software, and connectivity issues through both physical (on-site) and supported remote modes. Support operating system-related activities, including OS updates, patches, upgrades, and general maintenance tasks to ensure device stability and compliance. Assist with system imaging, configuration, and deployment of new devices as part of hardware refresh programs, new joiners, or device replacements. Leverage approved desktop management tools and simple applications to efficiently diagnose issues, execute fixes, and perform routine engineering tasks. Coordinate with desktop engineering and other resolver groups for escalations, root cause analysis, and implementation of permanent fixes where required. Ensure adherence to defined service levels, security standards, and operational procedures while delivering a consistent end user experience. Salary and Other Compensation: The annual salary for the position depends on experience and other qualifications of the successful candidate and is between $60,000/year - $70,000/year. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan #LI-SA1 Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Salary : $60,000 - $70,000