What are the responsibilities and job description for the Production Support Engineer | ITIL | Java | AWS position at Cognizant?
About The Role
As Production support engineer, you will make an impact by implementing your experience with ITIL process and Java with any frontend technology (ReactJS, AngularJS, Vue, etc) to meet business requirements. You will be a valued member of the Engineering team and work collaboratively with architects, DevOps engineers, and cross-functional stakeholders to deliver high-quality, secure, and efficient solutions.
In This Role, You Will
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Plano, TX.
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need To Have To Be Considered
Salary And Compensation
The annual salary for this position will be between $60,000 to $93,500 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Applications will be received by Jan 28th, 2026.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
As Production support engineer, you will make an impact by implementing your experience with ITIL process and Java with any frontend technology (ReactJS, AngularJS, Vue, etc) to meet business requirements. You will be a valued member of the Engineering team and work collaboratively with architects, DevOps engineers, and cross-functional stakeholders to deliver high-quality, secure, and efficient solutions.
In This Role, You Will
- A Production Support Engineer ensures smooth operations of live systems by monitoring, troubleshooting, and resolving issues, acting as a bridge between users, development, and operations teams, focusing on stability, performance, and continuous improvement through root cause analysis, automation, and documentation to minimize downtime and enhance efficiency.
- Monitoring & Alerting.
- Incident Management.
- Troubleshooting.
- Root Cause Analysis.
- Automation.
- Documentation.
- System Enhancement.
- On-call Support.
- Debugging Application Code and supporting servers.
- Managing System upgrade and migrations.
- Ensuring security best practices and compliance.
- Analysing logs, metrics and data for insights.
- Communicating status updates to stakeholders.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Plano, TX.
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need To Have To Be Considered
- 7 years in IT support, customer service, or technical support.
- Experience with ITIL processes (Incident, Problem, Change Management).
- Proficient in Java and any frontend technologies (ReactJS / Angular JS / Vue), SQL, Scripting (Python, PowerShell), AWS.
- Software/Applications: Support tools (ServiceNow, Jira).
- Please note, this role cannot offer visa transfer or sponsorship now or in the future*
- Hold a bachelor’s degree in computer science or related field.
- Strong communication (written & verbal) & interpersonal skills.
- Problem-solving & analytical skills.
- Team management, motivation, and mentoring.
- Customer service orientation & stakeholder management.
- Ability to work under pressure, prioritize, and adapt.
- Process Knowledge: Understanding of project life cycles, continuous improvement, and process management.
Salary And Compensation
The annual salary for this position will be between $60,000 to $93,500 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Applications will be received by Jan 28th, 2026.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance.
- Paid holidays plus Paid Time Off.
- 401(k) plan and contributions.
- Long-term/Short-term Disability.
- Paid Parental Leave.
- Employee Stock Purchase Plan.
Salary : $60,000 - $93,500