What are the responsibilities and job description for the IWA Lead Scheduler position at Cognizant?
Location : Chicago IL ( Hybrid allowed - 3 days per week office visit.)
Job Description
Mandatory Skills
(Top 5 Keywords Or Skills)
Skill Proficiency
Years Of Experience
Basic Knowledge
Medium
Expert
IWA
9
YES
DWC
9
YES
Unix
7
YES
Database
5
YES
ITIL
6
YES
Job Description
- Ability to schedule and develop new jobs using IWA scheduler tool
- Automate and provide a permanent fix through scheduling to avoid any manual work around.
- Ability to understand the Client/Application’s perspective as well as explain the developer’s view if any.
- Implement the requirements changes raised by the application teams or the client in a productive manner.
- Expected to work along with various application Owners and their teams.
- Need to schedule the jobs in IWA development region and keep a track of its implementation.
- To be a part of any planned migration or maintenance activities if need arises.
- Co-ordinate with testing teams to debug the defects in Development instances.
- Expected to provide additional support to any new project activities included as a part of our road map in near future.
- Expected to work with IBM support persons in case of any blockage or bug found in the latest IWA version.
- Co-ordinate with the client/application teams to complete all the project related activities in order to meet the deadline.
- Ability to handle the incidents raised with regard to IWA and provide a resolution within the breach period.
- Assist Monitoring team with their queries and in certain complex situations.
- Be vigilant to respond to the mails and calls from the members of same or related projects.
- Interact with operations, functional, technical and various technology teams on a regular basis
- Frequent tracking, review and reporting on ticket progress and adherence to CPIs and KPIs
- Work with various Technology teams to gather and review minor enhancement estimates
- Provide traceable milestones ETAs to customers on tickets (build project plan when needed)
- Reduce or minimize backlog of tickets (incidents, requests, tasks )
- Review RCAs to ensure the outcome is meaningful, measurable and trackable for customers
- Ensure RCA is completed on time and follow through on ETAs for implementation of action items to ensure permanent resolution is completed on time
- Monitor progress on tickets and responsible for on time delivery to customer
- Ensure security risks and SOX compliance adherence is maintained for applications in scope
- Ability to guide the development team associates in case of any IWS technical issues/blockages in the POC’s.
- Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Mandatory Skills
(Top 5 Keywords Or Skills)
Skill Proficiency
Years Of Experience
Basic Knowledge
Medium
Expert
IWA
9
YES
DWC
9
YES
Unix
7
YES
Database
5
YES
ITIL
6
YES