ITSM SNOW Consultant

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking an ITSM SNOW Consultant optimizing ServiceNow ITSM ITOM and Performance Analytics solutions to enhance organizational efficiency. The candidate will work in a hybrid model ensuring seamless integration of systems and processes while driving innovation and operational excellence.

About Cognizant’s CIS Practice

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In This Role, You Will

• Design & Implement ServiceNow Solutions — Architect and deploy ITSM and ITOM modules to streamline IT service management processes and enhance infrastructure monitoring and automation.
• Build Performance Analytics Dashboards — Develop actionable dashboards and reports using ServiceNow Performance Analytics to support data-driven decision-making across teams.
• System Integration & Configuration Management — Ensure seamless integration of ServiceNow modules with existing enterprise systems, and conduct regular configuration assessments to identify and implement improvements.
• Stakeholder Collaboration & Requirements Gathering — Lead workshops with business units and cross-functional teams to gather requirements and translate them into scalable technical solutions.
• Troubleshoot & Resolve Technical Issues — Investigate and resolve complex ServiceNow incidents and technical problems to ensure minimal downtime and uninterrupted service delivery.
• Ensure Compliance & Security Standards — Oversee ServiceNow architecture for adherence to industry best practices, ensuring scalability, reliability, and security of all implemented solutions.
• Documentation & Knowledge Management — Maintain detailed records of architectural designs, workflows, and configurations to support knowledge sharing and future reference.
• Mentoring & Team Enablement — Train and guide team members on ServiceNow tools, techniques, and best practices to build broader organizational capability.
  
  

What You’ll Need To Succeed (required Skills)

• Possess extensive hands-on experience with Possess in-depth knowledge of ServiceNow ITSM ITOM and Performance Analytics with hands-on experience in designing and implementing these modules.
• Demonstrate strong analytical skills to interpret data and create actionable insights using ServiceNow Performance Analytics.
• Have a solid understanding of IT infrastructure and its integration with ServiceNow solutions.
• Display expertise in ServiceNow architecture ensuring scalability and security of implemented solutions.
  
  

Compensation: We are offering an annual salary of $95,000-$114,000.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
  
  

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.