What are the responsibilities and job description for the Incident Manager position at Cognizant?
About The Group
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Candidate must be currently living in the US and must have valid work authorization. We are unable to offer any visa sponsorship.
The salary range for this role will be between $114,000 and $120,000 depending on skills and experience of the candidate.
Applications will be accepted until 10/17/2025.
Role Title Incident Manager
Location: Hartford, CT
Key Responsibilities
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Candidate must be currently living in the US and must have valid work authorization. We are unable to offer any visa sponsorship.
The salary range for this role will be between $114,000 and $120,000 depending on skills and experience of the candidate.
Applications will be accepted until 10/17/2025.
Role Title Incident Manager
Location: Hartford, CT
Key Responsibilities
- Lead SEV1/SEV2 incident bridges with 24x7x365 on-call availability.
- Assign roles (e.g., timeline tracker, business impact lead) and ensure structured facilitation.
- Maintain cadence of updates to leadership and stakeholders.
- Determine severity using impact matrices.
- Gather and validate business impact statements from affected LOBs.
- Escalate severity levels based on evolving impact.
- Strong Communication & Coordination
- Facilitate root cause analysis (RCA) and initiate PRB (Problem Review Board) processes.
- Document lessons learned and improvement opportunities.
- Track remediation efforts and ensure closure.
- Operational Readiness
- 5–10 years in IT operations, incident management, or service delivery.
- Proven experience leading high-severity incident bridges.
- Strong decision-making under pressure
- Excellent verbal and written communication
- Familiarity with monitoring tools, ticketing systems (e.g., ServiceNow/mTE), and collaboration platforms
- Ability to coordinate across technical and business teams
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Salary : $114,000 - $120,000