What are the responsibilities and job description for the Hardware Support Technician (ONSITE) position at Cognizant?
Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to lead the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Tittle: Hardware Support Technician (ONSITE)
Work Location: Atlanta, GA
Job Summary
1-3 years of experience in Desktops, Workstations, Notebooks, and similar devices Support and solve. Having good interpersonal skills and customer management experience with clients in and outside India. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed.
Total years of professional experience
1-3 years of experience in IT
Responsibilities:
The roles and responsibilities of Hardware Support Technician are as follows:
- Provide hardware break fix support, typically by whole unit swap
- Handle spares provided on site
- Provide deskside support, as described
- Complete installations and changes
- Deliver an excellent level of customer service
- Implement to defined Processes and work instructions which will include the management of both proactive and reactive critical issues
- Work with various levels of end users, management, ‘VIPs’ and local technical staff.
- Tackle issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
- Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Technical Skills
- Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Deep technical skills in Microsoft Windows desktop operating systems and business efficiency applications i.e. Office
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Effective communication in English and local languages
Salary and Other Compensation
Applications will be accepted until April/17/2025.
The annual salary for this position is between $37,800 to $68,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Salary : $37,800 - $68,500
