What are the responsibilities and job description for the General IT Support Technician position at Cognizant?
Job Summary
We are seeking a detail-oriented and customer-focused General IT Support Technician to provide technical assistance and support for desktop/laptop hardware and software issues. This role involves troubleshooting problems both remotely and in person via phone, chat, web tickets, and direct interaction.
In This Role, You Will
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a Onsite position requiring 5 days a week in a client office in Austin, TX.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary And Other Compensation
Applications will be accepted until October 27, 2025
The annual salary for this position is between $50,500 to $59,500 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
#CB #Ind123
We are seeking a detail-oriented and customer-focused General IT Support Technician to provide technical assistance and support for desktop/laptop hardware and software issues. This role involves troubleshooting problems both remotely and in person via phone, chat, web tickets, and direct interaction.
In This Role, You Will
- Diagnose and resolve hardware/software issues on desktops and laptops.
- Manage mobile devices and ensure proper configuration and functionality.
- Identify optimal solutions based on customer-reported issues.
- Guide users through step-by-step troubleshooting processes.
- Escalate unresolved issues to higher-level support teams.
- Provide accurate and timely information regarding IT products and services.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a Onsite position requiring 5 days a week in a client office in Austin, TX.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary And Other Compensation
Applications will be accepted until October 27, 2025
The annual salary for this position is between $50,500 to $59,500 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
#CB #Ind123
Salary : $50,500 - $59,500