Field Services Technician/End User Support

Cognizant is seeking an End User Support/Field Services Technician Lead for a full-time opportunity in Mountain View, CA. The salary range for this role is between $63,000 and $74,000 depending on skills and qualifications of the candidate. Qualified candidates must be authorized to work in the US. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Applications will be accepted till 4/09/2026.

Responsibilities

Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals

Manage stockroom of peripherals and laptops, providing quarterly audits and disposal as directed by the business

Answering customer inquiries and providing support at Tech Lounge.

Solving computer issues and prioritizing customer inquiries.

Installing new programs, managing updates, and providing technical support.

Hands and feet support for network, server, and conferencing teams

Installing, maintaining, and troubleshooting required client software and hardware, whether onsite or remotely.

Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and

Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred

Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests

Experience with a ticketing system- ServiceNow

Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.

Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.

Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.

Analyze, troubleshoot, and repair a wide variety of PC & MacOS problems related to hardware and software

Assist in developing and documenting improvements to current processes

Provide technical support for events, video conferencing, and audio/visual setups.

Qualifications

• Possess a strong background in IT service management with hands-on experience in Nexthink and Macintosh OS X.
• Demonstrate proficiency in Service Now with a proven record of successful implementations.
• Exhibit expertise in networking with the ability to troubleshoot and resolve connectivity issues.
• Have a solid understanding of desktop support with experience in remote work models.
• Show capability in developing and maintaining IT documentation and training materials.
• Display excellent communication skills with the ability to collaborate effectively with diverse teams.
• Hold a bachelor’s degree in Information Technology Computer Science or a related field.