Desktop Support – Level II

Desktop Support – Level II Job Summary As a Desktop support technical , you will play a crucial role in managing and supporting desktop environments in a dynamic work environment . With a focus on remote desktop support the candidate will ensure seamless operations and provide expert guidance to the team. The role requires a proactive approach to problem-solving and a commitment to enhancing user experience. Location : Framingham, MA Responsibilities • Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals • Guide users with simple, step-by-step instructions on installing applications • Conduct remote troubleshooting • Document the tickets with troubleshooting steps and resolve the incidents • Direct unresolved issues to the next level of support personnel • Help create technical documentation and manuals(KA) for known issues • Image and deploy Laptops/ Desktops/Tablets to end users • Asset Management(stock level check, tracking, receiving) • Coordinating office moves Qualifications • Possess a strong background in desktop support with a focus on remote assistance. • Demonstrate excellent problem-solving skills and the ability to work under pressure. • Exhibit strong communication skills to interact effectively with users and team members. • Have a solid understanding of network infrastructure and its impact on desktop systems. • Show proficiency in using remote support tools and technologies. • Display a commitment to staying updated with the latest industry trends and technologies. Certifications Required • CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate Work Authorization: • Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.