Desktop Support Engineer

Job Title: Desktop Support Engineer

Job Location- Onsite- Little Rock, Arkansas, USA

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*****
  
  

We are seeking a highly motivated and customer-focused Senior Desktop Support Engineer Specialist to provide onsite IT support for end-users at our Little Rock, AR office. This role serves as the primary point of contact for all IT-related issues, ensuring smooth daily operations by handling technical incidents, service requests, proactive system checks, and hardware/software troubleshooting. The ideal candidate will have a solid background in desktop support, IT infrastructure, and conference room technology, with strong analytical and problem-solving skills.

Salary And Other Compensation

The annual salary for this position is between $70,000 to $85,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

Onsite IT Support & User Assistance

• Serve as the primary onsite IT contact for all technology-related issues at sites.
• Provide first-level troubleshooting for laptops, desktops, printers, mobile devices, monitors, docking stations, and peripherals.
• Monitor, acknowledge, and resolve tickets (incidents and requests) in ServiceNow, ensuring timely issue resolution.
• Assist in new employee IT onboarding, including setting up laptops, desktops, and peripherals for Day 1 readiness.
• Facilitate IT asset retrieval during employee offboarding.
• Maintain detailed documentation of user-reported issues and resolution steps within the IT Ticketing system.
• Conduct regular desk-side IT health checks to ensure functionality of peripherals and equipment.
• Troubleshoot and resolve first-level network, conference room & printer issues, escalate as needed.
• Coordinate with remote IT teams to execute hardware replacements and upgrades in server rooms.
  
  

IT Process Adherence & Service Excellence

• Ensure compliance with corporate IT policies, security protocols, and asset management processes.
• Create and maintain knowledge base documentation to enhance self-service capabilities and team efficiency.
• Escalate complex issues appropriately, ensuring end-users receive timely updates on resolution progress.
  
  

What You’ll Need To Succeed (required Skills)

• Associate’s degree in IT-related fields (Computer Science, Information Systems, or related).
• Prior experience in end-user IT support within a corporate office environment, preferably in the banking or financial sector.
• Strong knowledge of Windows OS, Microsoft Office 365, Intune Device management, SCCM and IT asset management.
• Prior experience in handling/troubleshooting IT Hardware issues on Laptops, Desktops & IT Hardware peripherals.
• Experience handling hardware and software troubleshooting for laptops, desktops, and peripherals.
• Familiarity with task management, service desk ticketing systems (ServiceNow preferred), and ITSM processes.
• Strong multitasking skills to manage support calls, documentation, and issue resolution efficiently.
• Excellent communication, time-management, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced onsite corporate setting.
  
  

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at the client site in Little Rock, AR USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”