What are the responsibilities and job description for the Desktop/Laptop support Lead-Onsite position at Cognizant?
Responsibilities
Certifications Required
ITIL Foundation Certification Nexthink Certified Professional
- Supervise field support technicians onsite, assigning tasks, monitoring performance, and providing mentorship
- Deliver hands-on technical support for hardware, software, and peripheral issues across desktops, laptops, printers, and mobile devices
- Troubleshoot and resolve network connectivity issues including LAN, Wi-Fi, and VPN access
- Audit daily operations and service delivery, ensuring compliance with SLAs, IT policies, and governance standards
- Coordinate device lifecycle activities, including deployment, replacement, inventory tracking, and disposal
- Train and guide team members on technical procedures, customer service standards, and documentation practices
- Collaborate with remote support teams, service desk, and infrastructure teams to resolve escalated incidents
Certifications Required
ITIL Foundation Certification Nexthink Certified Professional
- The annual salary for this position is between $74,000 – $82,000 Bonus depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applications will be accepted until December 4th, 2025
Salary : $74,000 - $82,000
