What are the responsibilities and job description for the Client Relationship Manager for Consumer position at Cognizant?
Job Summary
We are seeking an experienced Client Relationship Manager with 20 to 22 years of expertise in managing customer relationships and project portfolios. The ideal candidate will have a strong technical background in Psft-CustomerRelationshipMngmt and Portfolio & Project Management (PPM). Experience in the Airlines domain is a plus. This hybrid role requires a proactive individual who can work effectively during day shifts with travel as required.
Responsibilities
We are seeking an experienced Client Relationship Manager with 20 to 22 years of expertise in managing customer relationships and project portfolios. The ideal candidate will have a strong technical background in Psft-CustomerRelationshipMngmt and Portfolio & Project Management (PPM). Experience in the Airlines domain is a plus. This hybrid role requires a proactive individual who can work effectively during day shifts with travel as required.
Responsibilities
- Manage and nurture client relationships to ensure satisfaction and long-term partnerships.
- Oversee the implementation and optimization of Psft-CustomerRelationshipMngmt systems to enhance client engagement.
- Coordinate with cross-functional teams to deliver seamless project management solutions.
- Develop and execute strategic plans to meet client objectives and drive business growth.
- Monitor project progress and ensure alignment with client expectations and company standards.
- Provide expert guidance on Portfolio & Project Management (PPM) to optimize resource allocation and project delivery.
- Analyze client feedback and market trends to identify opportunities for service improvement.
- Collaborate with stakeholders to develop innovative solutions tailored to client needs.
- Ensure compliance with industry regulations and company policies in all client interactions.
- Facilitate effective communication between clients and internal teams to resolve issues promptly.
- Utilize data-driven insights to enhance decision-making and client satisfaction.
- Support the development of new business opportunities through strategic client engagement.
- Maintain up-to-date knowledge of industry developments and emerging technologies.
- Possess extensive experience in Psft- Customer Relationship Mngmt and Portfolio & Project Management (PPM).
- Demonstrate strong analytical and problem-solving skills to address client challenges.
- Exhibit excellent communication and interpersonal skills to build and maintain client trust.
- Have a proven track record of successfully managing complex client relationships.
- Show proficiency in project management methodologies and tools.
- Display adaptability to work in a hybrid model and manage day shift responsibilities effectively.