00062397831- Experience Strategist

We are seeking an experienced Experience Strategist with 8 to 10 years of expertise in Production Design, Userlytics Sketch Experience Design POV, Design System Management, Design System Creation, Figma UI Design Patterns, Adobe XD Responsive Web Design Visual Design Elements & Fundamentals Visual Branding Heuristic Review Creative Design for Websites & Apps and Adobe Photoshop. The ideal candidate will have domain experience in Airlines. This is a hybrid work model.

Location - Dallas, TX

Experience - 8 to 10 Years

Salary and Other Compensation:

The annual salary for this position is between $110,000 and $140,000 depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Paid holidays plus Paid Time Off

• Medical/Dental/Vision/Life Insurance

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities

• Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
• Create research strategies that help define and work toward product portfolio objectives and key results (OKRs)
• Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews click tests competitive analyses surveys eye tracking remote unmoderated or moderated usability testings user interviews etc. to determine easeofuse comprehension and satisfaction of designs and concepts
• Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
• Use analytical tools (Adobe Analytics Quantum Metric etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for
• Create update and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points gain empathy and be customer centric
• Work in a self guided agile environment juggle multiple meetings and projects
• Actively guide and benchmark product performance with quantitative UX metrics- proactively review customer feedback and find problem areas to focus on
• Scale UX research by building infrastructure educating others and contributing to ResearchOps
• Manage research software/hardware (including eye tracking equipment) and participant recruitment resources

Minimum Qualifications- Education & Prior Job Experience

• Degree in Human Computer Interaction (HCI) Human Factors Engineering Computer Science Visual Design Behavioral Sciences Psychology or other related discipline
• 5 years of experience in applied user experience research at large enterprises or highly matrixed organizations
• Strong understanding of user-centered design experience with qualitative and quantitative research methods and analytical skills
• Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom UserTesting Userlytics etc.)
• Familiarity in modern design and prototyping tools (Figma Zeplin Flinto Sketch Adobe CC etc.)

Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines product lines and roles

Project management skills with the ability to build strategy set objectives & key results and deliver on time

Proficiency in modern analytical dashboards and tools (Adobe Analytics Quantum Metric etc.)

Desire to promote and teach the importance of user centered research to product owners stakeholders and designers

Ability to present work in a clear and compelling manner to stakeholders - explain design recommendations by citing best practices testing data and or business requirements

Expert user of excel or other tool that can analyze large data sets

Preferred Qualifications- Education & Prior Job Experience

Graduate degree in Human Computer Interaction (HCI) Human Factors Engineering Computer Science Visual Design Psychology or other related discipline

7 years of experience in applied user experience research with portfolio and product-based work environment

Experience working in the aviation industry

Experience scaling research practices and setting up a research insights repository

Experience conducting field research with unionized workforces

knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices

Strong organizational skills and the ability to label classify and intelligently build flows and wireframes for complex computer applications are a plus