What are the responsibilities and job description for the Proactive Servicing Specialist position at Cognizant Technology Solutions?
Proactive Servicing Specialist
Location: Phoenix, Arizona (Hybrid)
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Experience: 16 years
We are seeking a professional who can collaborate with our team to design, plan, and implement a predictive, proactive, and preventative IT operating model. This role involves leveraging data-driven insights, automation, and best practices to enhance operational efficiency, reduce risks, and ensure seamless IT service delivery
Requirement
Ideal candidate should have knowledge of technologies such as
Digital User experience (Nexthink),
ITSM (ServiceNow - Incident management, VA Chatbot, Change management)
Gen AI (Now Assist)
Most importantly excellent customer service and partnership skills.
Responsibilities
IT Simplification: Assess and identify opportunities for end user self service by building transformation roadmap
Business aligned metrics: Define key business outcome metrics
Automation: Assess and recommend automation solution/tools/opportunities across ITSM and application services
Stability: Drive Fit for Purpose demand - Relook at the IT work volume and identify possible solutions for Business self-service Functional modernization and Technical debts
Service & Process excellence: Drive & support Run Different themes. Process Improvement for Problem management App Remediation/permanent fix work
Operations Dashboard: Explore and build dashboard for Business and IT services
Assessment: Publish the observations and improvement plan
Governance & Mindshare: Establish IT Leadership connects for QBR Strategic solutions and mind-share.
Manage service transformation and continuous improvement for the program
Make ongoing incremental improvements to processes tools and technologies.
Align service with changing business needs.
Understand customer service automation including Nexthink chatbots Gen AI and other automated processes.
Salary and Other Compensation:
Applications will be accepted until 12/10/2025
The annual salary for this position is between $88,200 – $139,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contribution
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Salary : $88,200 - $139,500