What are the responsibilities and job description for the Field Service Engineer position at Cognex Corporation?
Job Description
About Us: Cognex is the world’s leading provider of vision systems, software, sensors, and industrial barcode readers used in manufacturing automation. Cognex vision helps companies improve product quality, eliminate production errors, lower manufacturing costs, and exceed consumer expectations for high quality products at an affordable price. Typical applications for
machine vision
include detecting defects, monitoring production lines, guiding assembly robots, and tracking, sorting and identifying parts.
Cognex serves an international customer base from offices located throughout the Americas, Europe, and Asia, and through a global network of integration and distribution partners. The company is headquartered close to Boston in Natick, Massachusetts
This is a remote/ field-based role. While the position is remote, we are seeking candidates who are based on the West Coast, preferably in California or Arizona, to best support the region
Essential Functions:
- Develop, as required, appropriate on-site modifications/optimizations to electrical, optical and/or mechanical systems to deliver end solution performance, in keeping with the initially designed solution specifications and engineering drawings
- Perform on-site engineering assignments such as installation and startup, testing & fault-finding diagnoses of materials/components of complex design
- Serve as the company’s first point of contact for the customer on administrative and technical matters for assigned projects
- Interpret customer needs and determine if the responsibility for resolution falls with them or other Cognex departments. This includes keeping Sales and Service management informed of the project status, service issues, or potential new sales opportunities with the client
- Provide basic training or mentorship to new LFSE’s, LPI’s, LSP’s, and/or customers
- Review and approve the operational quality of Cognex equipment and systems and instruct customers in the operation and maintenance of the system which was installed
- Provide timely, detailed, and accurate reports on service work performed and product performance
- Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
- Keep current with product technology; attend appropriate training courses when necessary
Knowledge, Skills, & Abilities:
- Demonstrated ability to independently complete technical analysis on standard systems and correctly determine the appropriate course of action using solid & logical troubleshooting skills and sound judgment
- Ability to handle routine customer situations and has the proper discernment to escalate when necessary
- Dedicated, focused and with an eye for detail relating to customer satisfaction
- Intermediate knowledge and experience in Java scripting for data formatting and/or communications scripting and serial communications (ASCII)
- Excellent time-management & pro-active communication skills
- Ability to multitask and work under pressure situations demonstrating a flexible work style
- Independent self-starter and worker, as well as a conscientious team player
- Working knowledge of logistics products, solutions, and software
- Working knowledge of industrial controls, networking, and communications protocols
- Solid CAD capability - Ability to interpret mechanical design and electrical drawings, and panel designs
Minimum Education and Work Experience Required:
- 2-4 years of relevant technical experience in Industrial / Manufacturing / Field Service environments (Ideally integrator, machine builder environments)
- Availability to work evening and weekend hours or varying work patterns depending on market needs
- Ability to be on-call and respond to customer emergencies. Frequent overnights, 70-90% of the time are common depending on project schedules and location of the role
- Ability to work remotely proactively and productively, as well as within a team environment
- Must possess English language proficiency as a minimum for the role
- Valid Driver's License without restriction
Cognex believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $44,000 USD - $96,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a sales incentive plan.
This position provides a comprehensive benefits package, including health, dental, and vision insurance; a 401(k) retirement plan with company matching; employer-paid disability, family leave, and life insurance; paid time off (including holidays); optional voluntary benefits; as well as recognition and wellness programs
Additional Job Description
Equal Employment Opportunity
Cognex is an equal opportunity employer. Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Salary : $44,000 - $96,000