What are the responsibilities and job description for the L2 and L3 Avaya Technicians position at Cogliano IT Staffing LLC?
Job Details
L2 and L3 Avaya Technicians needed for a short term contract position in Evansville, IN!
Work will go from 2/9-2/20 (possibility of working Saturday 2/13 as well). There will be more sites to participate in in the area but work will not be back to back.
The field service technician will provide basic technical support for the telecommunications systems through the assembly, installation, and testing of the telecommunications systems, including their equipment and peripherals at the various levels. The Field Service Technician must be able to work with customers, project managers, and senior engineers. The Avaya Field Service Technician must have a general knowledge of the implementation of on-premises telecommunications systems across multiple manufacturers.
Essential Functions
- No programming experience required
- Ensures exceptional client satisfaction is consistently delivered and maintained
- Respond to requests for on-site installation and perform scheduled activities of equipment
installation to high standards and manufacturing standards. - Prepares for installations and upgrades by reviewing work orders; obtains necessary
equipment, supplies, and tools; and evaluates installation location. - Perform on-premises wireless surveys using industry-standard tools.
- Assists with software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment.
- Able to use network tracing (wire shark) and other troubleshooting tools to
diagnose/troubleshoot end-point devices and peripheral issues. - Ensures end-point systems are functioning and with optimal performance by testing
equipment and connections and identifying and correcting any issues. - Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
- Troubleshoots and supports 3 rd party software and applications.
- Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment-related items)
- Adheres to procedures and safety requirements as appropriate
Required Qualifications
- Must have excellent organizational and multi-tasking skills..
- Capable of working alone or with remote supervision.
- Excellent verbal, written, and presentation skills.
- Must have legal authorization to work in the U.S. for any employer
- Strong sense of urgency and commitment to get the job done
- Requires a valid driver's license
- Excellent customer service skills
- Telephony and LAN networking experience
Tools Required
- Basic Tools (Screwdrivers, hammer, pliers, wire strippers, etc.)
- Cable Toner
- Cable RJ45 Tester
- Test Set
- Punch Down Tool
Desired/Preferred Qualifications
- CompTIA A and/or CompTIA Server Certificate
- Telecommunication certifications