What are the responsibilities and job description for the Order Coordinator - Parts/Products Team position at Cogent, Inc?
Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out. Together we build our future!
Cogent is currently seeking an Order Coordinator. The ideal candidate will have an associate’s degree (minimum) along with previous experience in a customer service/order coordination/scheduling position. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.
What we value:
- Intelligent, entrepreneurial, and industrious individuals looking to apply themselves creatively
- Individuals who are comfortable speaking up, sharing ideas, and driving change
- Energetic teammates looking for more than just a job to pay the bills
- Passionate individuals who naturally do more than is asked
Typical duties of an Order Coordinator include:
- Reviews orders for accuracy and completion. Clarifies invalid and unclear order requirements with sales staff
- Enters all sales orders from Application Engineers into our ERP system
- Places orders with vendors to purchase customer orders
- Computes prices, shipping costs and any appropriate discounts
- Handles inbound calls from customers, vendors and sales personnel
- Provides sales quotes for parts to customers from vendor provided resources
- Determines appropriate timing of orders to ensure timely delivery and cost savings
- Verifies and updates customer information
- Checks customer account for credit and outstanding payments
- Informs customer and/or salesmen of shipping date and any possible delays
- Accurately prepares invoices in our billing system
- Electronically files copies of all orders received
- Adheres to productivity standards to ensure all orders are handled in a timely and efficient manner
- Customer Service is KEY; you will have contact with customers on a daily basis
Qualified candidates will have the following knowledge, skills and abilities:
- Proficient in MS Office Word, Excel and Google Drive and Gmail
- Fast paced self-motivator who promotes teamwork among co-workers
- Ability to multi-task such as simultaneously using telephone and computer skills
- Must have a general knowledge of basic mathematical computations
- Ability to sit for extended periods while typing and reading on the computer
- Experience using Epicor Prophet 21 or similar ERP software programs preferred
- Experience using Salesforce or similar CRM preferred
Why Work With Us?
At Cogent, you’re not just an employee—you’re an owner. Our team of employee-owners is committed to building prosperous communities and delivering innovative fluid processing solutions. We serve a wide range of markets including industrial, municipal, and commercial sectors through our family of trusted brands.
We Offer:
- Employee Ownership (ESOP)
- 401(k) with Company Match
- Profit Sharing
- Medical, Dental, Vision & Life Insurance
- Generous PTO, Paid Holidays & Volunteer Time Off
- Career Development & Advancement Opportunities
- A Culture That Values Innovation, Collaboration, and Respect
Make Your Mark with Cogent
This is more than just a coordination role—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.
Apply today and help us build something exceptional—together.