What are the responsibilities and job description for the IT Salesforce Administrator position at Cogent?
About the Role
Are you looking for more than just a job—a place where your contributions make a real impact, and your success is shared with your team? At Cogent, an employee-owned company, we’re proud to offer exactly that. We’re seeking an experienced Salesforce Administrator to serve as the primary system administrator for our Salesforce environment. This position will work out of our Riverside, Missouri Facility.
What You’ll Do
Maintain the overall health of our Salesforce platform, including user management, security, roles, profiles, permissions, and data integrity. Ensure releases, patches, and upgrades are reviewed, tested, and deployed proactively.
Essential Responsibilities:
- Serve as the primary system administrator for our Salesforce environment.
- Maintain overall platform health, including user management, security, roles, profiles, permissions, and data integrity.
- Ensure releases, patches, and upgrades are reviewed, tested, and deployed proactively.
- Manage, prioritize, and resolve Salesforce support cases and enhancement requests from users across the organization.
- Identify opportunities to streamline processes and improve system usability.
- Provide exceptional service to internal users through training, documentation, and responsive support.
- Design, build, test, and deploy new functionality including flows, automation, page layouts, custom objects, validation rules, and reports/dashboards.
- Partner closely with business stakeholders to translate requirements into scalable, maintainable technical solutions.
- Support and enhance integrations between Salesforce and other business systems.
- Work with internal teams and external partners to ensure data consistency and reliable system communication.
- Stay current on Salesforce releases, new features, and best practices.
- Evaluate new Salesforce capabilities and recommend how they can be leveraged to support business goals.
- Contribute to long-term roadmap planning and platform optimization.
Certifications / Licenses:
- 5 years of experience as a Salesforce Administrator or in a similar role.
- Salesforce Certified Platform Administrator required.
- Advanced Admin or other Salesforce certifications are a plus.
- Bachelor’s degree in Information Technology Management, Computer Science, or other related field of study preferred.
Knowledge / Skills / Abilities:
- Proficiency with core Salesforce tools such as Flows, Process Automation, Lightning App Builder, Reports & Dashboards, Data Loader, and Data Maintenance.
- 2 years of experience with Field Service Lightning (FSL) is required.
- Strong understanding of Salesforce security, data model, and platform capabilities.
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently in a small team environment while managing multiple priorities.
- Work closely with a small, cross-functional team to deliver high-quality solutions.
- Communicate clearly and work efficiently with technical and non-technical stakeholders.
- Demonstrate strong ownership, accountability, and a positive team-first mindset.
- Working knowledge of fundamental operations of Windows OS, computer hardware and networking equipment.
- Excellent customer service and interpersonal skills.
- Excellent analytical and problem-solving skills.
- Excellent oral and written communication skills.
- Ability to remain calm in a fast-paced, changing environment.
- Ability to organize, prioritize and plan work.
- Ability to work alone and within a team environment.
- Ability to lift 50 lbs.
- Ability to sit at a computer for long periods of time.
- Overtime may be required.
- Minimal travel will be required.
Why Work With Us?
At Cogent, you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.
We Offer
- Employee Ownership (ESOP)
- 401(k) with Company Match
- Profit Sharing Bonuses
- Medical, Dental, Vision & Life Insurance
- Generous PTO, Paid Holidays & Volunteer Time Off
- Career Development & Advancement Opportunities
- A Culture That Values Innovation, Collaboration, and Respect
Make Your Mark with Cogent
This is more than just a job—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.
Apply today and help us build something exceptional—together!
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