What are the responsibilities and job description for the Emergency Dispatcher position at COGENT Infotech?
About US:
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Job Title: Telecommunicator
Location: St. Louis, MO 63110
Duration: 6 – 12 Months
Job Summary:
Telecommunicators are among the “forward faces” of the Distribution Section and Water Division. They interact with customers, the public, contractors, other city departments, county agencies and state agencies. In performing their duties, they make judgements that have safety and legal implications. Telecommunicators use several means of communication including radio, telephone and desktop computers.
Specific Essential Duties:
- Receive, respond and relay information received telephonically, via computer messaging, and via radio communication.
- Prepare reports, log inquiries and perform other administrative duties.
- Possess a working knowledge of the names and locations of primary throughfares within the city of St. Louis.
- Speak clearly over the telephone and radio.
- Listen to obtain and accurately record detailed information from customers, Distribution crews in the field, the public and others.
- Exercise independent judgement in emergency situations.
- Communicate tactfully and courteously with internal and external customers and agencies.
- Read and interpret maps and plats and convey mapping information verbally and in writing.
- Write clearly using correct grammar and punctuation.
- Monitor security systems and act upon system breaches.
- Update computer-based records.
- Perform other unanticipated, mission-critical duties.
Minimum Qualifications
- Must be high school graduates.
- Demonstrate basic typing skills and computer literacy.
Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70 Fortune 500 companies and 150 government agencies.
Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.