What are the responsibilities and job description for the Audio Visual Technician position at COGENT Infotech?
About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Job Title: Desktop Support Technician
Location: Chicago, IL
Onsite Role
Job Summary
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities:
- Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Familiarity with a variety of Audio Visual system, including Room Kits, Cisco,
- Understanding of audio, internet, power, and lighting cables such as XLR’s, DMX’s, 1⁄4in connector’s, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc....
- Proficient with audio DSP's, AV switches, DI’s, and AV extenders etc
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 2-4 years’ experience in area of responsibility
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
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