Sr Project Manager - Restoration

Our client is an established and growing Restoration & Mitigation company specializing in property recovery following water, fire, mold, and storm damage. We have a reputation for excellence and responsiveness. We serve homeowners, property managers, insurers, and commercial clients throughout the Raleigh area. We are seeking a dynamic, hands-on Operations Manager to lead our operations, drive financial performance, and grow the business. This is an onsite role requiring full-time presence and a strong leadership presence across sales, field teams, and office operations.

Key Responsibilities:

Financial Leadership

• Drive company profitability through margin management, accurate estimating, and disciplined job costing
• Collaborate with ownership to establish annual budgets, track KPIs, and execute financial improvement plans
• Review and approve estimates and supplements to ensure accurate scoping and profitability
• Analyze P&L statements, monitor project pipeline, and ensure timely invoicing and collections
• Ability to clearly communicate financial and operational information to Executives
  
  
  
  

Operational Oversight

• Oversee day-to-day field operations, including job scheduling, compliance, materials procurement, and equipment readiness
• Ensure projects are completed on time, on budget, and to the highest quality standards
• Implement and improve processes for job tracking, documentation, and reporting using restoration software (e.g., Xactimate, Dash, etc.)
• Ensure compliance with IICRC standards, OSHA regulations, and insurance carrier requirements
  
  
  
  

Team Management

• Lead, coach, and hold accountable all department heads, including Sales, Estimating, Project Management, Mitigation, and Office/Admin support
• Set performance expectations, conduct regular evaluations, and foster a culture of accountability and continuous improvement
• Recruit, onboard, and develop high-performing team members
  
  
  
  

Sales & Client Development

• Serve as the face of the company with insurance adjusters, TPAs, property managers, and commercial clients
• Proven ability to drive business development efforts to grow residential and commercial restoration revenues
• Review and support sales pipeline activity, ensuring consistent follow-up and customer satisfaction
• Leverage deep knowledge of Property & Casualty claims to gain trust with adjusters and expedite project approvals
  
  
  
  

Qualifications

• Minimum 5 years of senior leadership experience in the restoration, construction, or property services industry
• Excellent understanding of mitigation, remediation, and reconstruction workflows
• Demonstrated financial acumen with experience in budgeting, forecasting, and profitability analysis
• Strong leadership and people management skills
• Ability to thrive in a fast-paced, hands-on environment with evolving priorities
• Proven experience with Xactimate and insurance estimating protocols strongly preferred
  
  
  
  

#ZR

Compensation range includes base salary and incentives